Adobe RTS Workstation Deployment – Reminder


Good morning, 

In preparation for the upcoming release of the refactored RTS, TxDMV will be deploying the first in a series of infrastructure and application upgrades to your RTS workstations.

Over the weekend of April 11, 2015, (8:00 p.m. Friday – 6:00 a.m. Saturday and 6:00 p.m. Saturday – 6:00 a.m. Monday), please leave your RTS workstations powered on, as TxDMV will upgrade your Adobe Reader to Version 11.0.9. The Adobe Reader upgrade will not affect workstation functionality; however an Adobe Reader Security pop-up will display the first time you open a PDF on an upgraded workstation. To make sure certificates from the previous version of Adobe Reader will be available in the upgraded version, click the Import button on the pop-up. (example below)




If you have questions about the upgrade and would like to speak to a Service Desk Representative, please call us at 1-877-933-2020, option 1.  The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to:


TxDMV Service Desk
3810 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020


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