COGNOS data update delayed 10/2/2015

Good Morning,

 

Technicians have identified and resolved an issue that caused a delay in updating COGNOS report data last night. The data load is being performed now and is expected to be complete between 8 a.m. and 10 a.m. this morning.  If you run a COGNOS report before 10 a.m. today it may not contain all the data.  Please wait to run COGNOS reports until after 10 a.m. this morning.

 

The statewide ticket for this issue is: 54087

 

A notification will be sent to confirm the data load is complete and reports can be run that contain all the data.

 

If you would like to speak to a Service Desk Representative, please call us at 1-877-933-2020, option 1. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

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