COGNOS system issue 10/13/2015

Good Morning,


An issue has been identified with the COGNOS system.  COGNOS reports are currently unavailable. Support staff are working to identify and resolve the issue.  ETA for resolution is 8 a.m. this morning.  An update will follow at 8 a.m. if the ETA changes.


The statewide ticket for this issue is: 55984


If you would like to speak to a Service Desk Representative, please call us at 1-877-933-2020, option 1. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to:


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020




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