COGNOS system issue 9/28/2015

Good Morning,


The COGNOS system is currently unavailable.  No COGNOS reports may be run at this time. Support staff are working to identify and resolve the issue.  No ETA is available at this time.  An update will follow at 10 a.m. or as soon as more information is available. 


The statewide ticket for this issue is: 53327


If you would like to speak to a Service Desk Representative, please call us at 1-877-933-2020, option 1. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to:


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020




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