eTags Unplanned Maintenance

Good morning,


The Texas Department of Motor Vehicles (TxDMV) will perform unplanned system maintenance today, April 23, 2015.  eTags will be unavailable from 12:30pm-1:30pm CST in order to troubleshoot the intermittent printing issues.


Dealers should use their preprinted Internet Down buyer’s tags during this period.  As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.



For technical assistance:

If you would like to speak to a customer service representative, please call us at (512) 465-4010. The eTags customer Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday.  You may also send email to:


We apologize for any inconvenience this may cause.


TxDMV Service Desk
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020




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