IMPORTANT: Upcoming RTS system restart 9:30 a.m. 10/30/2015

Good Morning,


The RTS system will be restarted at 9:30 a.m. this morning in order to completely resolve the receipt printing issue.  Please log out of the system and close all browsers before 9:30 a.m. and wait 10 minutes before logging back in.  Additional information will be provided once the restart is complete.


The statewide ticket for this issue is: 58530


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to:


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020



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