Initial Notification (10/5/2016 @ 1:20 PM CDT) – RTS unavailable

Good morning,


The RTS system is currently unavailable.  Support staff are working to identify and resolve the issue.  An update will sent by 3:00 PM this afternoon (10/5/2016) or as more information becomes available.


The statewide ticket for this issue is: 94335


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to:


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020



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