Initial Notification (8/1/2016 11:02 AM) – RTS unavailable

Good morning,


A performance slowdown was identified between 10:45 – 11:00 AM CST that may have caused a limited number of counties to experience intermittent connectivity issues. If your office was affected by this issue, please sign out and log back into RTS.  If the issue persists, please contact the Service Desk.


The statewide ticket for this issue is: 87377


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to:


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020



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