Initial Notification (8/29/2016) IVTRS Issue Identified


Good morning,


An issue has been identified with the IVTRS system that prevents the counties from declining IVTRS transactions that were submitted prior to Sunday (8/28/2016).  Support staff have identified the issue and instructions will be sent out by 10:30 a.m. this morning (8/29/2016) on how to submit these transactions to the Service Desk for resolution. Please contact the Service Desk with any questions after you have received the instructions.


The statewide ticket for this issue is: 90406


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to:


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020



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