IVTRS issue identified 1/20/2016


Good afternoon,


An issue has been identified with the IVTRS system that prevents the processing of “declined” IVTRS transactions.  Support staff have identified the cause and fix.  The resolution will be implemented after the close of business tonight.  If you encounter an issue tomorrow (1/21/2016) that prevents the processing of “declined” IVTRS transactions please contact the Service Desk.


The statewide ticket for this issue is: 67334


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020





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