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Good afternoon,
An interim solution has been implemented to address the issue with the Internet Vehicle Title Registration System (IVTRS) refund process. As of 3:00 p.m. today, all pending refund transactions had been processed. All ongoing refund transactions may be processed normally. TxDMV will send notices in the future if there are any customer impacting changes required for a permanent solution to this issue.
The statewide ticket for this problem is #11294
Should you experience any issues, please contact the TxDMV Service Desk at 1-877-933-2020, option 1. The TxDMV Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also contact us via email at ServiceDesk@TxDMV.gov
We apologize for any inconvenience this may have caused.
Best regards,
TxDMV
IT Service Desk
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