Planned maintenance eTAG (11/10/16 @ 11:00 PM – 11:45 PM CDT)

Good afternoon,


On Thursday, November 10, 2016, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance on the eTAG system.  Please log out of the eTAG system by 10:59 PM CDT (11/10/2016).  The expected downtime is forty-five minutes.  A notification will be sent when the maintenance is complete.


Dealers should use their pre-printed Internet Down buyer’s tags during the maintenance.  Every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTAG system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 


If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1).  The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday.  You may also send email to:


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020


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