Resolved: COGNOS NMVTIS data delayed 9/11/2015

Good morning,


Support staff have identified and resolved an issue an issue that caused a delay in updating COGNOS NMVTIS report data from September 8 – 9. The data load has been completed the NMVTIS reports are immediately available to run.


Important: When rerunning the NMVTIS report for September 8 – 9 it’s important to select 9/8/2015 as the start date and 9/9/2015 as the end date in order to pick up the recently loaded data.  If you need assistance running the report please contact the Service Desk.



NMVTIS Start Date Example:

NMVTIS Start Date


NMVTIS End Date Example:



The statewide ticket for this issue is: 50337


If you would like to speak to a Service Desk Representative, please call us at 1-877-933-2020, option 1. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to:


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

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