RESOLVED: eTAG system performance issue (9/7/2016 @ 12:38 PM CDT)


Good afternoon,


The eTAG system experienced a performance issue today (9/7/2016) where users were unable to pull vehicle information from 11:15 AM CDT to 12:15 PM CDT.  Please resume normal business operations.  If you experience new issues with the eTAG system please contact the service desk.


Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.


The statewide ticket for this issue is: 91392


If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to:


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020


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