RESOLVED: RTS available 3/1/2016


Good morning,


Texas Department of Information Resources support staff isolated and worked around the issue in the state data center that was impacting RTS connectivity.  The RTS system is operating as expected. If you encounter new issues with RTS or need assistance with closing out from 2/29/2016 please contact the Service Desk.


The statewide ticket for this issue is: 71642


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to:


We apologize for the impact on your operations and our customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020




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