RTS issue identified 3/8/2016

 

Good morning,

 

An issue has been reported with the RTS system that prevents funds from being remitted. Support staff have identified the issue and resolution.  A follow up notification will be sent by 2 p.m. or when an ETA is determined.

 

The statewide ticket for this issue is: 72752

 

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

  

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

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