RTS Not Charging Inspection Fee Printed on Registration Renewal Notice
Please review and distribute as appropriate.
We know you are encountering customers with a registration renewal notice reflecting an inspection fee, but the fee is not charged by RTS. This is a temporary situation primarily affecting January and February renewals in which customers with registrations that expired before March 2015, but renewed after March 2015. This is not a defect in RTS Point of Sale, and this situation should end in March 2016 when Single Sticker Phase II is implemented.
Counties may process mail-in renewals when the check amount includes an inspection fee not charged by RTS, but printed on the renewal notice. In this instance, the county should process the inspection fee in the Additional Collections Event. The vehicle’s VIN, year, and make must be entered in the Reason field in RTS, so the vehicle information will print on the receipt. RTS will charge the correct amount, and the inspection fee should not be collected for walk-in customers.
The correct inspection type to select in RTS Additional Collections can be determined by using the attached table. The first step is to identify the inspection type by comparing the inspection fee shown on the renewal notice with the fee amount shown on the attached table. The inspection type that matches the fee amount should be selected in RTS Additional Collections.
Customers who request a refund of the inspection fee should contact their local regional service center for assistance. The receipt reflecting the initial collection of the inspection fee and the subsequent Additional Collections receipt showing vehicle information and the inspection fee paid must be included with the request for processing.
Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles
If you have any comments or suggestions concerning this VTR communication process, please contact your local TxDMV Regional Service Center.
(Visited 23 time, 1 visit today)
This entry was posted in Uncategorized. Bookmark the permalink