RTS performance issue reported in some counties (12/5/2016)


Good morning,


An RTS performance issue was observed between 9:47 – 10:07 AM CDT this morning (12/5/2016) that impacted some workstations in a limited number of counties. If you are still experiencing issues connecting to RTS, please reboot your workstation. If the issue persists, please contact the Service Desk.


The ticket number for this issue is: 99655


If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020





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