RTS Refactored: title processing issue 9/28/2015

Good Morning,


An issue has been identified with the Refactored RTS system that affects processing a limited number of title transactions.  A small number of title transactions are being blocked when the inspection cannot be verified electronically.  Support staff are working to resolve the issue.  There is no current work around and no ETA at this time.


An update will be sent by noon or as soon as additional information is available.


The statewide ticket for this issue is: 53077


If you would like to speak to a Service Desk Representative, please call us at 1-877-933-2020, option 1. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020





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