RTS system issue 10/30/2015

Good Morning,


An issue has been identified with the RTS system which prevents receipts from being printing or reprinted.  Support staff are working to identify and resolve the issue.  No ETA is available at this time.  An update will follow at 10 a.m. or as soon as more information is available.


The statewide ticket for this issue is: 58530


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020





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