RTS system restart 12/07/2015

Good Morning,


An issue has been identified with the RTS system that prevents users from logging in. Support staff will restart the system immediately in order to resolve the issue.  Please log out of RTS and wait for notification that the system is available.  If you experience issues after the restart please reboot your RTS workstation and wait 10 minutes.  If the issue persists please contact the service desk.


The statewide ticket for this issue is: 63502


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020





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