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Good morning,
An issue is occurring in the state data center that will cause RTS users to be disconnected from the system for short periods of time. These interruptions can occur randomly but frequently. These disconnections would interrupt any transactions in progress. Due to these circumstances the RTS system has been taken offline until the state data center resolves the issue. Support staff are working to identify and resolve the root cause. Additional notifications will be sent out by 8 a.m. or as new information becomes available.
The statewide ticket for this issue is: 71642
If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
Best regards,
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov
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