RTS unavailable until 7:30 a.m. 2/25/2016


Good morning,


Nightly RTS and COGNOS data updates are not yet finished.  RTS will be unavailable until 7:30 a.m. this morning (2/25/2015).  COGNOS reports will be delayed until later in the morning. Additional information on the availability of COGNOS reports will be sent at 8 a.m. this morning. A follow up notification will be sent to confirm when RTS is available and when COGNOS data updates are complete.


The statewide ticket for this issue is: 71402


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020





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