Status: Unpaid IVTRS Transactions

Internet renewals have failed to update in RTS.  The transactions
are not showing up to process or when checked display “unpaid”. 
All affected transactions are from 7/14/14 and will be on the Daily Net Revenue
Detail Report from last night (7/15/2014).

The Support Staff are
currently working to resolve the issue.

The statewide ticket
opened for this problem is

Status update will be provided at 4:00 p.m.

If you would like to speak to a Service
Desk representative, please call us at 1-877-933-2020,
option 1
. The Service Desk is available
from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday.  You may also send email to:


Thank you for your

IT Service Desk


(877) 933-2020


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