Status Update: Intermittent “All circuits busy” when calling RTS Service Desk

Good afternoon,  

The RTS Service Desk continues to experience intermittent “all circuits busy” messages on incoming calls.  Information Technology Services Division (ITSD) technicians are working with support staff to resolve the issue.  


The statewide ticket for this incident is #13446 


Updates will be sent as new information is available. 


The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday.  If you cannot connect with the RTS Service Desk by phone, please send an email to:  


Best regards,  

TxDMV Service Desk 

3810 Jackson Ave 

Austin, TX 78731 

(512) 465-4010 

(877) 933-2020


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