UPDATE (10/5/2016 @ 3:00 PM CDT) – RTS unavailable

Good afternoon,


The RTS Database system is going through a clean-up process after a system restart.  State data center staff are working to bring the system back to an operational status. Unfortunately, an ETA is not available at this time.  An update will sent by 4:00 PM this afternoon (10/5/2016) if the system is not up, or as more information becomes available.


The statewide ticket for this issue is: 94335


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020






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