The RTS system is not expected to be available by close of business today (10/5/2016). State data center staff continue to work to bring the system back to an operational status. TxDMV will perform close-outs for all counties and send a follow-up message with any special instructions needed before opening for business tomorrow (10/6/2016).
The statewide ticket for this issue is: 94335
If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731