UPDATE (10/5/2016 @ 4:00 PM CDT) – RTS unavailable

Good afternoon,


The RTS system is not expected to be available by close of business today (10/5/2016).  State data center staff continue to work to bring the system back to an operational status.  TxDMV will perform close-outs for all counties and send a follow-up message with any special instructions needed before opening for business tomorrow (10/6/2016).


The statewide ticket for this issue is: 94335


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020






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