UPDATE (10/5/2016 @ 5:48 PM CDT) – RTS unavailable (close-out instructions)

Good evening,


Due to the RTS system outage today (10/5/2016), TxDMV will ensure all workstations are closed out remotely this evening.  Please follow the instructions enclosed before processing any transactions tomorrow (10/6/2016).


You will need to reprint your reports. Please access the reports at the following locations: 

  • Rerun County Wide Report through Funds > Funds Management using 10/5/2016 as the report date
  • Batch Reports will be available for reprint under Reprint Reports > Batch and re-print per the normal procedure
    • These include: The BIAR Report, Substation Summary Report, and Title Package Report
  • Detail Reports must be accessed from each workstation
    • In RTS go to Funds > Cash Drawer Operations > Select Work Station ID > Select Last Closeout > Select All Reports
    • Choose reports to create and print > Payment Report > Transaction Reconciliation Report > Fees Report > Inventory Detail Report


Please see below example and the close out date should be 10/5/2016.


Close Out Image



The statewide ticket for this issue is: 94335


If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020





(Visited 9 time, 1 visit today)
This entry was posted in Uncategorized. Bookmark the permalink.

Comments are closed.