UPDATE (6/13/2016 11:00 AM) – RTS available


Good morning,


The RTS system is now available.  Please resume normal business operations.  TxDMV support staff and the state data center are continuing to monitor the RTS system.  If you cannot process transactions, please reboot your system.  If the issue persists, please contact the Service Desk.  A follow up notification will be sent by 12:00 pm today (6/13/2016) or as additional information becomes available.


The statewide ticket for this issue is: 82980


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020



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