Update (8/29/2016) IVTRS Decline Instructions
An issue has been identified with the IVTRS system that prevents the counties from declining IVTRS transactions that were submitted prior to Sunday (8/28/2016).
If you need to decline a IVTRS transaction that was submitted prior to 10:00 a.m. Sunday (8/28/2016) please place the transaction to be declined on hold in RTS. When all transactions to be declined have been identified and placed in a hold status please provide the list of transactions to the Service Desk by phone or email. TxDMV Support Staff will process the list of transactions provided. You will be contacted by the Service Desk when processing is complete.
The statewide ticket for this issue is: 90406
If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
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