UPDATE: eTAG system performance issue (8/27/2016 @ 5:50 PM CDT)

Good evening,


An issue has been identified that will be resolved during the planned outage this evening (8/27/2016). The eTAG system will be unavailable starting at 11:00 PM CDT this evening (8/27/2016). The duration of the outage is scheduled for up to 10 hours beginning at 11:00 PM (8/27/2016) and lasting until 9:00 AM tomorrow morning (8/28/2016).  A notification will be sent Sunday morning (8/28/2016) once the outage is complete.  If you experience new eTAG system issues after the outage, please contact the Service Desk.


The state wide ticket number for this issue is: 90385


As a reminder, during the outage you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags. If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable. Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible. Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.


If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020






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