UPDATE: RTS available 2/29/2016
The RTS system is available. The state data center bypassed a faulty network component and performance has improved. Support staff continue to work to resolve the issue.
Please resume normal business operations. Users may still occasionally be intermittently disconnected from RTS. If you are disconnected please wait 60 seconds and attempt to continue your transaction. If you cannot complete your transaction please contact the Service Desk.
The statewide ticket for this issue is: 71642
If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
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