UPDATE: RTS available COGNOS unavailable 2/25/2016


Good morning,


The RTS system is now operational.  Please resume regular operations.  The COGNOS system is expected to be available by 9:00 am. this morning.  An update will be sent by 8:30 a.m. with the status of the COGNOS data updates. 


The statewide ticket for this issue is: 71402


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020




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