Update: RTS Refactored: title processing fix identified 9/28/2015

Good afternoon,


Support staff have identified a resolution for the issue in the Refactored RTS system that affects the processing of a limited number of title transactions.  The fix is currently scheduled to be deployed at 11 p.m. tonight pending final validation.


An update will be sent to confirm once the fix has been deployed to production.


The statewide ticket for this issue is: 53077


If you would like to speak to a Service Desk Representative, please call us at 1-877-933-2020, option 1. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020





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