UPDATE: RTS status 2/29/2016


Good morning,


The RTS system is available but some users may be randomly disconnected from the system.  If you are disconnected you will need to close your browser and log back in to RTS. Interrupted transactions will be in set aside status.  Support staff continue to work to resolve the issue.  An update will be sent out by 10 a.m. or when new information becomes available.


The statewide ticket for this issue is: 71642


If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov


We apologize for the inconvenience and any impact on you or your customers.


Best regards,


TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020




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