Monthly Archives: August 2023

TxDMV Finance and Audit Committee Meeting – August 16, 2023

TxDMV Finance and Audit Committee MeetingWednesday, August 16, 2023 – 2:00 p.m. Texas Department of Motor Vehicles4000 Jackson Avenue, Building 1, Lone Star RoomAustin, Texas 78731 Link to Meeting Agenda TxDMV Board, committee, and advisory committee meetings are open to … Continue reading

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Update: RESOLVED: Systems Maintenance (08/11/2023 @ 7:00 PM)

Good afternoon, The Texas Department of Motor Vehicles (TxDMV) plans to perform system maintenance. The maintenance is scheduled to begin this evening, Friday, August 11, starting at 7:00 PM, lasting up to 9:00 PM. Due to the nature of this maintenance, the following systems will be … Continue reading

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Initial Notification: Systems Maintenance (08/11/2023 @ 7:00 PM)

Good afternoon, The Texas Department of Motor Vehicles (TxDMV) plans to perform system maintenance. The maintenance is scheduled to begin this evening, Friday, August 11, starting at 7:00 PM, lasting up to 9:00 PM. Due to the nature of this maintenance, the following systems will be … Continue reading

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Initial Notification: RTS/MVDI/Cognos Issues (08/11/2023 8:30 AM)

Good morning, We have received reports that RTS, MVDI and Cognos are experiencing issues. Support staff are currently working to resolve the issues.  We will publish an update when the issues are resolved. We apologize for the inconvenience and any impact … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS/MVDI/Cognos Issues (08/11/2023 8:30 AM)

Resolved: 72-Hour & 144-Hour Permits Issues (08/04/2023 @ 10:00 PM)

Good evening, TxDMV has implemented a fix for 72hr/144hr Temporary Permits in RTS Point of Sale (POS), in addition to Online Temporary Permits.  You should no longer experience any issues when requesting 72hr/144hr Temporary Permits via RTS POS or directly online.   Resolved: … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Resolved: 72-Hour & 144-Hour Permits Issues (08/04/2023 @ 10:00 PM)

Resolved: webDealer Maintenance Completed (08/04/2023 @ 09:40 PM)

Good evening, The webDealer system maintenance is completed. The webDealer system is now available. We apologize for the inconvenience and any impact on you or your customers. Please remember that if you used an Internet Down tag, you must enter … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDealer Maintenance Completed (08/04/2023 @ 09:40 PM)

Resolved: RTS Maintenance Completed (08/04/2023 @ 09:40 PM)

Good evening, The RTS system maintenance is completed. The RTS system is now available. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles IT Services Division     Source: … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Maintenance Completed (08/04/2023 @ 09:40 PM)

Initial Notification: webDealer Pending Critical Maintenence (08/04/2023 @ 09:00 PM)

Good evening, The Texas Department of Motor Vehicles (TxDMV) plans to implement critical maintenance for the webDealer System.  The maintenance is scheduled to begin this evening, Friday, August 4, starting at 9:00 PM, lasting up to 9:30 PM. Due to … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer Pending Critical Maintenence (08/04/2023 @ 09:00 PM)

Initial Notification: RTS POS Pending Critical Maintenance (08/04/2023 @ 9:00 PM)

Good evening, The Texas Department of Motor Vehicles (TxDMV) plans to implement criticalmaintenance for the RTS Point-of-Sale (POS) System.  The maintenance is scheduledto begin this evening, Friday, August 4, starting at 9:00 PM, lasting up to 9:30 PM. Due to … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS POS Pending Critical Maintenance (08/04/2023 @ 9:00 PM)

Initial Notification: 72-Hour & 144-Hour Permits Issues (08/04/2023 @ 3:40 PM)

Good afternoon, TxDMV is aware that some RTS users are receiving errors when processing 72hr/144hr Permits.  Support Staff are aware of the issue and are currently troubleshooting the issue.   An update will be sent once more information is available … Continue reading

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Initial Notification: webDealer unavailable (08/04/2023 @ 02:00 PM)

Good afternoon, The webDealer system is currently unavailable.  Support staff are engaged in troubleshooting the issue. An update will be sent once the issue has been resolved. As a reminder, if you are unable to print buyer’s tags, you should use your … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer unavailable (08/04/2023 @ 02:00 PM)

Resolved: RTS Batch Reports are now available (8/2/2023 9:20 AM)

Good morning, RTS Batch processing is complete. All transactions for 7/31/2023 have processed and reports are now available. Thank you,   Texas Department of Motor Vehicles IT Services Division           Source: Tax Assessor-Collectors Resolved: RTS Batch Reports are now … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Batch Reports are now available (8/2/2023 9:20 AM)

Resolved: TxDMV Website is Down (8/1/2023 @ 10:58 AM)

Good morning, The TxDMV website is available as of 10:40 AM this morning, 8/1/2023.  We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor VehiclesIt Services Division       Source: Tax … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Resolved: TxDMV Website is Down (8/1/2023 @ 10:58 AM)

RTS Connectivity Issues and transactions (08/01/2023 @ 09:55 AM)

Good morning, TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in. Support staff has implemented a series of “unlocks” to address the RTS user log in issues. If you are a RTS user … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on RTS Connectivity Issues and transactions (08/01/2023 @ 09:55 AM)

Initial Notification: RTS Batch Report is delayed (08/01/2023 @ 08:30 AM)

Good morning, The TxDMV RTS Batch for the night of 07/31/2023 is still processing at this time, including transactions and reporting.  The Data Support Services (DSS) Team is unable to run reporting queries at this time. The Cognos Active Registration Cube, used for … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Batch Report is delayed (08/01/2023 @ 08:30 AM)

Initial Notification: TxDMV Website is Down (8/1/2023 @ 8:25 AM)

Good morning,   The TxDMV website is currently down. IT Support Staff are working to resolve the issue. An update will be provided as more information becomes available.   We apologize for the inconvenience and impact on you and your customers.   Thank … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: TxDMV Website is Down (8/1/2023 @ 8:25 AM)