Reminder Notification: Texas.Gov Payment Services: reports email update (06/17/2024 @ 10:35 AM)

  Safelist New Payment Services E-mail Addresses
        To Ensure Delivery of Automated Reports


Texas.gov Payment Services is advising county users who administer the IVTRS and TXT program
to prepare for upcoming changes to sender e-mail addresses for automated reports from the
Transaction Processing Engine (TPE) Admin, the payment services reporting application.

At the county level, online VTR credit card activity is frequently reconciled with automated reports
delivered by e-mail to tax office staff directly from TPE Admin (Payment Engine NIC). County users
who rely on receiving automated reports, such as Batch Summary, Batch Detail, Net Revenue
Detail, Return Detail, and Refund Detail, are most likely to need to take action.

To ensure that any scheduled automated reports continue to be delivered without issue, Texas.gov
Payment Services encourages county users who receive automated reports from TPE Admin to
safelist the new sender e-mail addresses. Please reference the “Outlook-Safelist-How-To” attachment
on this bulletin which will provide step-by-step instructions on how to “safelist” an email.

Texas.Gov Payment Services

The updated sender email addresses are a consequence of the acquisition of Texas NIC, the current
Texas.gov Payment Services provider, by Tyler Technologies, Inc. Payment Services e-mail, including
automated reports for online VTR credit card transactions, will no longer be sent from egov.com
and nicusa.com.

The new sender e-mail addresses will go into effect after close of business on June 17th.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Reminder Notification: Texas.Gov Payment Services: reports email update (06/17/2024 @ 10:35 AM)

Posted in Tax Assessor-Collectors | Comments Off on Reminder Notification: Texas.Gov Payment Services: reports email update (06/17/2024 @ 10:35 AM)

Initial Notification: Texas.Gov Payment Services: reports email update (06/14/2024 @ 3:35 PM)

  Safelist New Payment Services E-mail Addresses
        To Ensure Delivery of Automated Reports


Texas.gov Payment Services is advising county users who administer the IVTRS and TXT program
to prepare for upcoming changes to sender e-mail addresses for automated reports from the
Transaction Processing Engine (TPE) Admin, the payment services reporting application.

At the county level, online VTR credit card activity is frequently reconciled with automated reports
delivered by e-mail to tax office staff directly from TPE Admin (Payment Engine NIC). County users
who rely on receiving automated reports, such as Batch Summary, Batch Detail, Net Revenue
Detail, Return Detail, and Refund Detail, are most likely to need to take action.

To ensure that any scheduled automated reports continue to be delivered without issue, Texas.gov
Payment Services encourages county users who receive automated reports from TPE Admin to
safelist the new sender e-mail addresses. Please reference the “Outlook-Safelist-How-To” attachment
on this bulletin which will provide step-by-step instructions on how to “safelist” an email.

Texas.Gov Payment Services

The updated sender email addresses are a consequence of the acquisition of Texas NIC, the current
Texas.gov Payment Services provider, by Tyler Technologies, Inc. Payment Services e-mail, including
automated reports for online VTR credit card transactions, will no longer be sent from egov.com
and nicusa.com.

The new sender e-mail addresses will go into effect after close of business on June 17th.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Texas.Gov Payment Services: reports email update (06/14/2024 @ 3:35 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Texas.Gov Payment Services: reports email update (06/14/2024 @ 3:35 PM)

Resolved: Cognos Report Issue (06/12/2024 @ 10:29 AM)

Good morning,

All Cognos reports are now available.

We apologize for the inconvenience and any impact on you and your customers.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: Cognos Report Issue (06/12/2024 @ 10:29 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Report Issue (06/12/2024 @ 10:29 AM)

Initial Notification: Cognos Report Issue (06/12/2024 @ 9:30 AM)

Good morning,

The Texas Department of Motor Vehicles (TxDMV) IT Support Staff are aware of an issue with
Cognos Reporting which is causing reports to be delayed.

An update will be provided when Cognos Reports are available.


We apologize for the inconvenience and any impact on you and your customers,


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Report Issue (06/12/2024 @ 9:30 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Report Issue (06/12/2024 @ 9:30 AM)

Initial Notification: Vehicle Specific Tags Issue (06/07/2024 @ 5:35PM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) is aware of an issue that prevented some dealers
from being able to create vehicle specific tags in the eTAG system following a recent eTAG update. 
Support Staff have since disabled the update and are working to implement a permanent solution. 

All dealers should be able to create vehicle specific tags at this time.

We apologize for the inconvenience and any impact on you or your customers.


As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: Vehicle Specific Tags Issue (06/07/2024 @ 5:35PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: Vehicle Specific Tags Issue (06/07/2024 @ 5:35PM)

Resolved: Cognos – Week/Month-To-Date Fees Report (06/04/2024 @ 8:45 AM)

Good morning,

The Cognos intermittent performance issues have been resolved. Users can now run the
Week/Month-To-Date Fees Report. 

We apologize for the inconvenience and any impact on you and your customers.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Resolved: Cognos – Week/Month-To-Date Fees Report (06/04/2024 @ 8:45 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos – Week/Month-To-Date Fees Report (06/04/2024 @ 8:45 AM)

Initial Notification: Cognos – Week/Month-To-Date Fees Report (06/03/2024 @ 11:15 AM)

Good morning,

Cognos is experiencing intermittent performance issues. Support Staff are aware and
ask that you do not run the Week/Month-To-Date Fees Report until the performance
issues have been resolved. 

An update will be provided when the above reports become available.

We apologize for the inconvenience and any impact on you and your customers,


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos – Week/Month-To-Date Fees Report (06/03/2024 @ 11:15 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos – Week/Month-To-Date Fees Report (06/03/2024 @ 11:15 AM)

Completed: TexasSure Planned Maintenance (06/02/2024 @ 3:22 PM)

Good afternoon,

The TexasSure planned system maintenance was completed as of 3:22 PM, this afternoon,
Sunday, June 02, 2024. 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Completed: TexasSure Planned Maintenance (06/02/2024 @ 3:22 PM)

Posted in Tax Assessor-Collectors | Comments Off on Completed: TexasSure Planned Maintenance (06/02/2024 @ 3:22 PM)

Initial Notification: TexasSure Planned Maintenance (5/31/2024 @ 3:15 PM)

Good afternoon,

We have received notification from TexasSure for planned system maintenance scheduled
over this weekend.  The maintenance is scheduled for Sunday, June 2, 2024, starting at
8:00 AM, lasting up to 4:00 PM on Sunday afternoon. 

TexasSure is used for insurance verification in renewal events.  TexasSure will not be available
during the maintenance window.

Users will be required to enter/verify insurance information manually since TexasSure will be
unavailable for automatic insurance verification.

We will provide an update once the maintenance has been completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Initial Notification: TexasSure Planned Maintenance (5/31/2024 @ 3:15 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: TexasSure Planned Maintenance (5/31/2024 @ 3:15 PM)

Resolved: RTS Unavailable (05/30/2024 @ 4:26 PM)

Good afternoon,


The Registration and Titling System (RTS) is now available.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Unavailable (05/30/2024 @ 4:26 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Unavailable (05/30/2024 @ 4:26 PM)

Informational: Power Outage and RTS Transactions (05/30/2024 @ 4:26 PM)

Good afternoon,


The power outage at the TxDMV headquarters’ office has been resolved.  

Support staff have implemented a series of “unlocks” to address the RTS user log in issues.

If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to re-establish assured connectivity.

How to handle transactions after RTS unlocks

Scenario #1: You have completed the transaction but can’t print the transaction receipt.

        ○ Attempt to re-print the receipt
        ○ If unable to re-print, void the transaction and re-process the transaction
                    •  You will need to run a transaction reconciliation report to obtain the trans ID#,
                        in order to void, should you not have the trans ID# already

Scenario #2: You did not complete the transaction, and when you try to complete it,
                       the system tells you that the transaction is still i
n-process.

       ○ Access the pending transaction from your set asides
       ○ This should allow you to access the transaction to complete processing

Scenario #3: You did not complete the transaction, and it’s not in set aside.

       ○ Run the transaction reconciliation report to verify those transactions
            which are not completed
       ○ Redo transaction if the transaction was not completed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Informational: Power Outage and RTS Transactions (05/30/2024 @ 4:26 PM)

Posted in Tax Assessor-Collectors | Comments Off on Informational: Power Outage and RTS Transactions (05/30/2024 @ 4:26 PM)

Resolved: CRD Call Center unavailable (05/30/2024 @ 3:25 PM)

Source: Tax Assessor-Collectors
Resolved: CRD Call Center unavailable (05/30/2024 @ 3:25 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: CRD Call Center unavailable (05/30/2024 @ 3:25 PM)

Update: RTS Unavailable (5/30/2024 @ 12:00 PM)

Good afternoon,


TxDMV is aware that RTS and the Call Center are unavailable. Support staff are working
to resolve the issue. We will provide an update once the issue is resolved.


Update: 5/30/24 @ 12:00PM

This morning’s network outage was caused by external factors which adversely impacted
TxDMV.  A construction crew inadvertently caused a power outage which resulted in a
statewide impact to network connectivity and TxDMV systems. Support Staff continue to
work with external partners so we can resolve the network issues as soon as possible. 
We appreciate your patience and understanding. 

We will provide an update once more information becomes available.


We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Update: RTS Unavailable (5/30/2024 @ 12:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Update: RTS Unavailable (5/30/2024 @ 12:00 PM)

Update: CRD Call Center unavailable (05/30/2024 @ 12:00 PM)

Source: Tax Assessor-Collectors
Update: CRD Call Center unavailable (05/30/2024 @ 12:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Update: CRD Call Center unavailable (05/30/2024 @ 12:00 PM)

Initial Notification: CRD Call Center unavailable (05/30/2024 @ 9:35 AM)

Source: Tax Assessor-Collectors
Initial Notification: CRD Call Center unavailable (05/30/2024 @ 9:35 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: CRD Call Center unavailable (05/30/2024 @ 9:35 AM)

Initial Notification: RTS Unavailable (5/30/2024 @ 9:07 AM)

Good morning,


TxDMV is aware that RTS is unavailable. Support staff are working to resolve the issue.  We will
provide an update once the issue is resolved.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (5/30/2024 @ 9:07 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Unavailable (5/30/2024 @ 9:07 AM)

Start Using webDEALER

Texas DMV


webDEALER becomes mandatory on July 1, 2025.

Join the growing number of dealers that have already attended a Texas Department of Motor Vehicles’ webDEALER webinar. Visit https://www.txdmv.gov/calendar for upcoming webDEALER virtual training for dealers.

Get ahead of the curve. Attend training, enroll in webDEALER, and start processing transactions today!

Thank you,

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

Source: Dealers and Manufacturers
Start Using webDEALER

Posted in Dealers and Manufacturers | Comments Off on Start Using webDEALER

TxDMV Holiday Hours – Memorial Day 2024

Texas DMV


The Texas Department of Motor Vehicles (TxDMV) will be closed on Monday, May 27, 2024, for Memorial Day. We honor those who lost their lives while in military service to our country.

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

Memorial Day

Source: Motor Carriers
TxDMV Holiday Hours – Memorial Day 2024

Posted in Motor Carriers | Comments Off on TxDMV Holiday Hours – Memorial Day 2024

Informational: eLicensing Release Notes 24.2.1 (05/23/2024 @ 4:55 PM)

Good afternoon,

This evening, May 23, 2024, the Texas Department of Motor Vehicles (TxDMV) will update
the eLicensing System with Release 24.2.1 which contains the content summarized below.   

eLicensing Enhancements:  

      • Add Fingerprinting to Salvage and In-transit

Please note: For your convenience the 24.2.1 eLicensing Release Notes are attached. For
detailed information about the items listed above and additional enhancements, please
refer to the TAC Hub 
(http://www.txdmv.gov/tax-assessor-collectors).

Thank you,

Texas Department of Motor Vehicles 
IT Services Division 

 

 

 

Source: Dealers and Manufacturers
Informational: eLicensing Release Notes 24.2.1 (05/23/2024 @ 4:55 PM)

Posted in Dealers and Manufacturers | Comments Off on Informational: eLicensing Release Notes 24.2.1 (05/23/2024 @ 4:55 PM)

Resolved: RTS SPV Calculator (05/22/2024 @ 6:40 AM)

Good morning,

The RTS SPV Calculator issue has been resolved. 

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: RTS SPV Calculator (05/22/2024 @ 6:40 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS SPV Calculator (05/22/2024 @ 6:40 AM)

Initial Notification: RTS SPV Calculator Issue (05/21/2024 @ 2:44 PM)

Good afternoon,

An issue has been reported with the Standard Presumptive Value (SPV) calculator in RTS.

The TxDMV Support Staff are working with the SPV vendor to identify and resolve the issue. 

An update will be sent once the issue has been resolved.

We apologize for the inconvenience and any impact on you or your customers.
 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS SPV Calculator Issue (05/21/2024 @ 2:44 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS SPV Calculator Issue (05/21/2024 @ 2:44 PM)

Resolved: webDEALER eTag Limit (05/20/2024 @ 11:15 AM)

Good morning,

The eTag limit issue has been resolved.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into 
webDealer as soon as the system is accessible. Doing this will ensure you always
have the full allocation of
unused Internet Down tags available when you need them. Also,
remember that unused Internet Down tags
are valid for one year from the date they are
printed.


Thank you,

    Texas Department of Motor Vehicles
    IT Division

 

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER eTag Limit (05/20/2024 @ 11:15 AM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER eTag Limit (05/20/2024 @ 11:15 AM)

Initial Notification: webDealer eTag Limit (05/20/24 @ 9:00 AM)

Good morning,

The Texas Department of Motor Vehicles (TxDMV) is aware of an eTag issue where some dealers
are receiving an error message stating that they have reached their eTag issuance limit. Support
Staff are aware and working on the issue.

A notification will be published once the eTag issue has been resolved.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. 
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDealer eTag Limit (05/20/24 @ 9:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer eTag Limit (05/20/24 @ 9:00 AM)

Informational: eLicensing Release Notes 24.2 (05/13/2024 @ 5:36 PM)

Good afternoon,

Over the weekend of May 10, 2024, the Texas Department of Motor Vehicles (TxDMV)
updated the eLicensing System with Release 24.2 which contains the content summarized
below.   

eLicensing Enhancements:  

      • New Attachment Sections for Salvage New & Amendment License Applications
      • Bond Attachment Issue for GDN Dealers with Active Franchise License
      • Updated Question on GDN & Salvage Applications
      • Issues with General Manager & Dealer Principal Functionality
      • Issue with Requiring a VIN when Submitting an External Complaint

Please note: For your convenience the 23.4 eLicensing Release Notes are attached. For
detailed information about the items listed above and additional enhancements, please refer
to the TAC Hub 
(http://www.txdmv.gov/tax-assessor-collectors).

Thank you,

Texas Department of Motor Vehicles 
IT Services Division 

 

Source: Dealers and Manufacturers
Informational: eLicensing Release Notes 24.2 (05/13/2024 @ 5:36 PM)

Posted in Dealers and Manufacturers | Comments Off on Informational: eLicensing Release Notes 24.2 (05/13/2024 @ 5:36 PM)

webDealer 24.2 Addendum (05/13/2024 @ 4:45 PM)

Good afternoon,

Over the weekend of May 10, 2024, the Texas Department of Motor Vehicles (TxDMV) updated the webDealer System with Release 24.2 which contains the content summarized below. 

Enhancements:

• Remaining balance added for TxDMV users when allocating internet down tags.

• Upload webDEALER title transactions to FileNet without waiting for a release from
   the Registration and Titling System (RTS).

• Restrict the creation of buyer tags by motorcycle Dealers to motorcycles only.

• Notify webDEALER administrators when an eTAG allotment threshold has been met.

• National Motor Vehicle Title Information System (NMVTIS) brand check for buyer,
   converter, and vehicle specific tags.

Please note: For your convenience, the webDealer 24.2 Addendum is attached. For detailed information about the items listed above, please refer to the Addendum.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
webDealer 24.2 Addendum (05/13/2024 @ 4:45 PM)

Posted in Dealers and Manufacturers | Comments Off on webDealer 24.2 Addendum (05/13/2024 @ 4:45 PM)