Completed: Scheduled RTS System Maintenance (5/19/2022 @ 11:30 PM) 

Posted on May 20, 2022 by TxDMV

Source: Tax Assessor-Collectors
Completed: Scheduled RTS System Maintenance (5/19/2022 @ 11:30 PM) 

Posted in Tax Assessor-Collectors | Comments Off on Completed: Scheduled RTS System Maintenance (5/19/2022 @ 11:30 PM) 

County RTS Release Notes 12.0 – E (05/19/2022 10:30 PM)

Posted on May 20, 2022 by TxDMV

Good evening,

On May 19, 2022, the Texas Department of Motor Vehicles (TxDMV) updated the Registration and Titling System (RTS) with Release 12.0 – E which contains the content summarized below. 

Enhancements: 

RTS:

  • Enabled Processing of Non-Dealer Transactions Regardless of a County’s Willing Status.
  • Enabled Processing of Correct Title Rejections Regardless of a County’s Willing Status.
  • Enabled processing of a Correct Title Rejection regardless if a Dealer’s license status has since expired.
  • Enabled processing of Correct Title Rejection regardless if Dealer’s license expired or the P# removed by clerk.

Please note: For your convenience RTS Release Notes 12.0 – E are attached. For detailed information about the items listed above, additional enhancements and issue resolutions after the release has been deployed, please refer to the TAC Hub (www.txdmv.gov/tax-assessor-collectors ).

 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

 

 

 

 

 

 

Source: Tax Assessor-Collectors
County RTS Release Notes 12.0 – E (05/19/2022 10:30 PM)

Posted in Tax Assessor-Collectors | Comments Off on County RTS Release Notes 12.0 – E (05/19/2022 10:30 PM)

Executive Director Announcement News Release

Posted on May 19, 2022 by TxDMV

Texas DMV

NEWS RELEASE

TxDMV Board Appoints Daniel Avitia Executive Director

(AUSTIN, Texas – May 19, 2022) The Texas Department of Motor Vehicles (TxDMV) Board voted to appoint Daniel Avitia as executive director during yesterday’s board meeting. Avitia joined TxDMV in 2014, as director of the Motor Vehicle Division, was named deputy executive director in 2020, and interim executive director in February 2022. A lifelong Texan, Avitia has served in state government for more than 25 years, holding positions with multiple state agencies and institutions of higher education.

“It is an honor to be selected and trusted for this position,” said Avitia. “I am humbled to continue the leadership and development of this amazing agency. With the help of dedicated staff, leadership of the board, and widespread support from our stakeholders and constituents, I am excited to accept this position with deep humility and great eagerness to keep the department moving forward in the right direction.”

—

Media Contact:
Media@TxDMV.gov
(512) 465-1484
 Customer Contact:
AskDMV@TxDMV.gov
1-888-368-4689

—

The Texas Department of Motor Vehicles registers and titles motor vehicles, licenses motor vehicle dealers, credentials motor carriers, issues oversize/overweight permits, investigates complaints against dealers and motor carriers, and awards grants to law enforcement agencies to reduce vehicle burglaries and thefts. Learn more at www.TxDMV.gov. Subscribe to receive TxDMV news releases via email or text message.

Source: News and Information
Executive Director Announcement News Release

Posted in News and Information | Comments Off on Executive Director Announcement News Release

Planned Maintenance: RTS (05/19/2022 @ 10:30 PM)

Posted on May 19, 2022 by TxDMV

Source: Tax Assessor-Collectors
Planned Maintenance: RTS (05/19/2022 @ 10:30 PM)

Posted in Tax Assessor-Collectors | Comments Off on Planned Maintenance: RTS (05/19/2022 @ 10:30 PM)

Electronic Renewal Notice Opt-in

Posted on May 18, 2022 by TxDMV

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles (TxDMV), in partnership with Texas.gov, enhanced online renewal with an application called Texas by Texas (TxT). TxT is a “personalized digital assistant” allowing customers to conduct transactions easier, faster, and more securely. Customers may create a personal account, link their vehicle(s) for quick checkout, and establish a user profile that includes stored preferences. The TxT web-based and mobile applications are currently active, and customers may renew their vehicle registration through either application.

To save paper and postage costs for the State of Texas, we are implementing Electronic Renewal Notice Opt-in to provide customers with delivery options for their registration renewal notice. This functionality is scheduled to be available May 19, 2022, through both the TxT web-based application and mobile application.

Customers will see a message “Do you want to go paperless?” during the renewal process flow and be presented with the following options for how they would like to receive their registration renewal notice in 2023:

  • Paperless – email only
  • Email and mail
  • Mail only

After making a selection, customers will receive their registration renewal notice based on the delivery option selected. If paperless or email and mail option is selected, customers will receive their vehicle registration renewal notice via email, which can be printed if needed. All delivery method options will contain the same information.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Motorist Services
Electronic Renewal Notice Opt-in

Posted in Motorist Services | Comments Off on Electronic Renewal Notice Opt-in

TxDMV Board Meeting – May 18

Posted on May 17, 2022 by TxDMV

Texas DMV

TxDMV Board Meeting
Wednesday, May 18, 2022 – 1:00 p.m.

William B. Travis Building
1701 N. Congress Avenue, Room 1.111
Austin, Texas 78701

Link to Meeting Agenda

TxDMV Board, committee, and advisory committee meetings are open to the public. Visit the TxDMV Board page for meeting agendas, material, public comment registration form, and transcripts here: https://www.txdmv.gov/about-us/txdmv-board-meetings.

If you would like to comment on any agenda item, you must complete a speaker’s form at the registration table prior to the agenda item being taken up by the Board or send an email to GCO_General@txdmv.gov to register by providing the required information prior to the agenda item being taken up by the Board:

  1. a completed Public Comment Registration Form; or
  2. the following information:
    • the agenda item you wish to comment on;
    • your name;
    • your address (optional), including your city, state, and zip code; and
    • who you are representing.

Public comment will only be accepted in person. Each speaker will be limited to three minutes, and time allotted to one speaker may not be reassigned to another speaker.

Source: Insurance Industry
TxDMV Board Meeting – May 18

Posted in Insurance Industry | Comments Off on TxDMV Board Meeting – May 18

TxDMV published rule proposals in the April 29, 2022, issue of the Texas Register

Posted on May 4, 2022 by TxDMV

Texas DMV

The Texas Department of Motor Vehicles (TxDMV) has proposed rules in the April 29, 2022, issue of the Texas Register. The proposed language is available on the TxDMV website at https://www.txdmv.gov/general-counsel/proposed-and-adopted-rules.

The proposals were published in the April 29, 2022, issue of the Texas Register and are posted for public comment until 5:00 p.m. on May 29, 2022.

The proposals include:

  • amendments to §215.207 concerning final orders for contested cases
  • amendments to §215.505 clarifying rule text for denial of access to the temporary tag system.

Source: Insurance Industry
TxDMV published rule proposals in the April 29, 2022, issue of the Texas Register

Posted in Insurance Industry | Comments Off on TxDMV published rule proposals in the April 29, 2022, issue of the Texas Register

TxDMV published adoptions in the April 29, 2022, issue of the Texas Register

Posted on May 4, 2022 by TxDMV

Texas DMV

The Texas Department of Motor Vehicles (TxDMV) has adopted rules in the April 29, 2022, issue of the Texas Register. The adopted language is available on TxDMV’s website at https://www.txdmv.gov/general-counsel/proposed-and-adopted-rules-2021

and

https://www.txdmv.gov/general-counsel/proposed-and-adopted-rules

The adoptions include:

  • new §208.13 concerning a family leave pool, effective May 8, 2022
  • emergency rule §215.505 concerning denial of access to the temporary tag system, effective April 14, 2022.

Source: Insurance Industry
TxDMV published adoptions in the April 29, 2022, issue of the Texas Register

Posted in Insurance Industry | Comments Off on TxDMV published adoptions in the April 29, 2022, issue of the Texas Register

TxDMV published a rule proposal in the April 22, 2022, issue of the Texas Register.

Posted on May 4, 2022 by TxDMV

Texas DMV

The Texas Department of Motor Vehicles (TxDMV) has proposed new §211.6 in the April 22, 2022, issue of the Texas Register. The proposal addresses fingerprint requirements for licensing applicants for and holders of a general distinguishing number under Transportation Code Chapter 503 for all dealer types under Transportation Code §503.029(a)(6). The proposed language is available on the TxDMV website at https://www.txdmv.gov/general-counsel/proposed-and-adopted-rules.

The proposal was published in the April 22, 2022, issue of the Texas Register. The proposal is posted for public comment until 5:00 p.m. on May 22, 2022.

Source: Insurance Industry
TxDMV published a rule proposal in the April 22, 2022, issue of the Texas Register.

Posted in Insurance Industry | Comments Off on TxDMV published a rule proposal in the April 22, 2022, issue of the Texas Register.

Go for the gold! Performance Quality Recognition Program News Release

Posted on May 4, 2022 by TxDMV

Texas DMV

NEWS RELEASE

Go for the gold!

TxDMV recognizes four Texas counties for outstanding performance

(AUSTIN, Texas – May 4, 2022) You won’t see the Olympic flame burning in the lobby of your county tax office, but you may see something gold, silver, or bronze hanging on the wall!

Four Texas counties earned Performance Quality Recognition Program awards from the Texas Department of Motor Vehicles (TxDMV). The awards recognize tax assessor-collectors and their staff for exemplary customer service and going above and beyond in providing vehicle title and registration services.

The program distinguishes counties at three levels – gold, silver, and bronze. This year’s winners are:

 Gold

  • Galveston County – Cheryl Johnson, Tax Assessor-Collector
  • Montgomery County – Tammy McRae, Tax Assessor-Collector

 Bronze

  • Bexar County – Albert Uresti, Tax Assessor-Collector
  • Williamson County – Larry Gaddes, Tax Assessor-Collector

“Texans should expect nothing less than outstanding customer service when they register or title a vehicle,” said TxDMV acting Executive Director Daniel Avitia. “County staff and residents should be proud of this achievement.”

The recognition focuses on industry best practices, including:

  • Remitting fees on time
  • Consistently applying statutes, rules, and policies
  • Maintaining required bonds
  • Performing efficiently and with low error rates
  • Processing transactions quickly
  • Having a fraud, waste, and abuse awareness program
  • Focusing on customer satisfaction
  • Implementing cost saving measures

Since the program started in 2017, TxDMV has handed out six gold, five silver, and 16 bronze awards. Montgomery County is the only county to take home the gold twice. The Performance Quality Recognition Program is a voluntary program available for all Texas county tax assessor-collectors to apply.

—

Media Contact:
Media@TxDMV.gov
(512) 465-1484
 Customer Contact:
AskDMV@TxDMV.gov
1-888-368-4689

—

The Texas Department of Motor Vehicles registers and titles motor vehicles, licenses motor vehicle dealers, credentials motor carriers, issues oversize/overweight permits, investigates complaints against dealers and motor carriers, and awards grants to law enforcement agencies to reduce vehicle burglaries and thefts. Learn more at www.TxDMV.gov. Subscribe to receive TxDMV news releases via email or text message.

Source: News and Information
Go for the gold! Performance Quality Recognition Program News Release

Posted in News and Information | Comments Off on Go for the gold! Performance Quality Recognition Program News Release

Keeping unsafe trucks off the road – News Release

Posted on May 2, 2022 by TxDMV

Texas DMV

NEWS RELEASE

Keeping unsafe trucks off the road

TxDMV recognized for oversize/overweight permit process enhancements

(AUSTIN, Texas – May 2, 2022) Drilling rigs, wind turbines, and airplanes – oh my! Texas drivers sometimes spot the strangest things rolling down the road. A safety enhancement for the system that permits the movement of large and sometimes unusual loads that are critical to supporting the Texas economy is getting some recognition.

The American Association of Motor Vehicle Administrators (AAMVA) awarded the Texas Department of Motor Vehicles (TxDMV) its Fraud Prevention and Detection Award for programming enhancements to the oversize/overweight permitting process completed in August 2021.

Now the Texas Permitting and Routing Optimization System (TxPROS) automatically rejects oversize/overweight permit applications for motor carriers deemed unsafe by the Federal Motor Carrier Safety Administration (FMCSA) or the Department of Public Safety. An additional enhancement allows law enforcement to immediately verify oversize/overweight permits presented to them roadside.

“Keeping unsafe vehicles off the road is everyone’s business,” said TxDMV acting Executive Director Daniel Avitia. “This enhancement keeps the industry moving while screening out unsafe carriers more quickly.”

With these enhancements, TxPROS has denied the applications of 48 carriers found to be unsafe, while approving more than 450,000 permits through late April.

Vehicles exceeding legal size or weight limits must obtain a permit from TxDMV. TxPROS allows carriers to apply for permits, pay fees, and obtain a route online, 24/7. Launched in 2011, TxPROS has served as a model for other states looking to automate their permitting processes.

The award also recognized an enhancement to the Commercial Vehicle Information Exchange Window (CVIEW), a TxDMV system that receives active permit information from TxPROS and provides it to law enforcement on the roadside. CVIEW is also the conduit for information that identifies unsafe motor carriers so that they are denied permits.

—

Media Contact:
Media@TxDMV.gov
(512) 465-1484
 Customer Contact:
AskDMV@TxDMV.gov
1-888-368-4689

—

The Texas Department of Motor Vehicles registers and titles motor vehicles, licenses motor vehicle dealers, credentials motor carriers, issues oversize/overweight permits, investigates complaints against dealers and motor carriers, and awards grants to law enforcement agencies to reduce vehicle burglaries and thefts. Learn more at www.TxDMV.gov. Subscribe to receive TxDMV news releases via email or text message.

Source: News and Information
Keeping unsafe trucks off the road – News Release

Posted in News and Information | Comments Off on Keeping unsafe trucks off the road – News Release

Completed: webDealer Planned Maintenance (04/29/2022 @ 06:30 PM)

Posted on April 29, 2022 by TxDMV

Good evening,

The webDealer maintenance work was completed as of 06:30 PM this evening, 04/29/2022.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Completed: webDealer Planned Maintenance (04/29/2022 @ 06:30 PM)

Posted in Dealers and Manufacturers | Comments Off on Completed: webDealer Planned Maintenance (04/29/2022 @ 06:30 PM)

Notification: webDealer Planned Maintenance at 6:00PM today (04/29/2022 @ 5:15 PM)

Posted on April 29, 2022 by TxDMV

Good afternoon,

TxDMV will be performing maintenance on the webDealer application this evening, Friday,
April 29, 2022, starting at 6:00PM, lasting for up to 10 minutes.

You may experience intermittent connectivity using the webDealer application during
this evening’s maintenance window.  

A notification will be published once the maintenance is completed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Notification: webDealer Planned Maintenance at 6:00PM today (04/29/2022 @ 5:15 PM)

Posted in Dealers and Manufacturers | Comments Off on Notification: webDealer Planned Maintenance at 6:00PM today (04/29/2022 @ 5:15 PM)

Resolved: Issue: MCCS slowness (04/28/2022 4:45 PM)

Posted on April 28, 2022 by TxDMV

Good afternoon,

The Motor Carrier Credentialing System (MCCS) system slowness issue has been resolved. 

We apologize for the inconvenience and any impact on you or your customers.


Thank you, 

Texas Department of Motor Vehicles
IT Department

 

 

 

Source: Motor Carriers
Resolved: Issue: MCCS slowness (04/28/2022 4:45 PM)

Posted in Motor Carriers | Comments Off on Resolved: Issue: MCCS slowness (04/28/2022 4:45 PM)

Update: MCCS slowness (04/27/2022 1:50 PM)

Posted on April 27, 2022 by TxDMV

Good afternoon,

TxDMV Support Staff continue to troubleshoot the Motor Carrier Credentialing System (MCCS) slowness issues.  Progress has been made, but Support Staff plan to continue closely monitoring system performance metrics for the moment.  

We will send an update once the slowness issue has been fully resolved.

We apologize for the inconvenience and any impact on you or your customers.


Thank you, 

Texas Department of Motor Vehicles
IT Department

 

 

 

Source: Motor Carriers
Update: MCCS slowness (04/27/2022 1:50 PM)

Posted in Motor Carriers | Comments Off on Update: MCCS slowness (04/27/2022 1:50 PM)

Resolved: RTS Batch Reports are now available (4/26/2022 8:38 PM)

Posted on April 27, 2022 by TxDMV

Good evening,

RTS Batch processing is complete. All transactions for 4/26/2022 have processed and
reports are now available.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Batch Reports are now available (4/26/2022 8:38 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Batch Reports are now available (4/26/2022 8:38 PM)

Update: RTS Batch Report is delayed (04/26/2022 4:20 PM)

Posted on April 26, 2022 by TxDMV

Good afternoon,

The TxDMV RTS Batch for the night of 4/25/2022 is still processing at this time, including
transactions and reporting.  For this reason, Cognos and Administrative Reporting will be
delayed, including the following:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report


At this time, we anticipate reports will be available by 8:00 pm.  


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Update: RTS Batch Report is delayed (04/26/2022 4:20 PM)

Posted in Tax Assessor-Collectors | Comments Off on Update: RTS Batch Report is delayed (04/26/2022 4:20 PM)

Initial Notification: RTS Batch Report is delayed (04/26/2022 7:31AM)

Posted on April 26, 2022 by TxDMV

Good morning,

The TxDMV RTS Batch for the night of 4/25/2022 is still processing at this time, including
transactions and reporting.  For this reason, Cognos and Administrative Reporting will be
delayed, including the following:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report


At this time, we anticipate reports will be available by 5:00pm.  


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Batch Report is delayed (04/26/2022 7:31AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Batch Report is delayed (04/26/2022 7:31AM)

Completed: webDealer "Payment Completed" update (04/25/2022 @ 10:50 PM)

Posted on April 26, 2022 by TxDMV

Good evening,

The webDealer maintenance was completed as of 10:45 PM this evening, 04/25/2022.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Completed: webDealer "Payment Completed" update (04/25/2022 @ 10:50 PM)

Posted in Dealers and Manufacturers | Comments Off on Completed: webDealer "Payment Completed" update (04/25/2022 @ 10:50 PM)

Initial Notification: webDealer "Payment Completed" update (04/25/2022 @ 10:30 PM)

Posted on April 25, 2022 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles will be undertaking scheduled maintenance
to the webDealer system this evening Monday, April 25th, 2022, starting at 10:30pm,
lasting up to 11:00pm.

As webDealer users navigate to “Payments Completed” from the “Payments” Menu,
the webDealer system will normally retrieve the last 30 days of payment data. 
We have received reports that, in some cases, some webDealer users will experience
a delay (or timeout) to occur due to the large amount of payment data being retrieved. 

In an effort to avoid the delay (or timeout) which some webDealer users may experience
when requesting payments data, this evening’s webDealer system update will adjust
the time frame of data retrieved to only the last 7 days of payment data.  Once the
webDealer user is reviewing the payment data screen, the user can elect to use the 
search filter as appropriate in order to request specific date ranges other than
the initial 7 day payment summary.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: webDealer "Payment Completed" update (04/25/2022 @ 10:30 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer "Payment Completed" update (04/25/2022 @ 10:30 PM)

Initial Notification: Issue: MCCS slowness (04/25/2022 2:10 PM)

Posted on April 25, 2022 by TxDMV

Good afternoon,

The Motor Carrier Credentialing System (MCCS) is currently experiencing system slowness issues. 

TxDMV Support Staff are working to resolve the issue as quickly as possible.  

We will send an update once the issue has been resolved.

We apologize for the inconvenience and any impact on you or your customers.


Thank you, 

Texas Department of Motor Vehicles
IT Department

 

 

 

Source: Motor Carriers
Initial Notification: Issue: MCCS slowness (04/25/2022 2:10 PM)

Posted in Motor Carriers | Comments Off on Initial Notification: Issue: MCCS slowness (04/25/2022 2:10 PM)

April 2022 NMVTIS Guide Update

Posted on April 21, 2022 by TxDMV

Please review and distribute as appropriate.

The latest update to the NMVTIS Guide (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text. 

Chapter 1 – Overview
Section 1.5, “State Participation,” was updated to include a new map that reflects the District of Columbia as a participating jurisdiction.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
April 2022 NMVTIS Guide Update

Posted in Tax Assessor-Collectors | Comments Off on April 2022 NMVTIS Guide Update

Update: webDealer "file is damaged" error message (04/21/2022 7:55AM)

Posted on April 21, 2022 by TxDMV

**UPDATE**This message is to update the information in the recommendation section below.  Please note the corrected dpi and file size recommendation.  Sorry for any confusion caused by the previous message.

 

Good morning,

TxDMV IT Support is aware that some users are experiencing a “file is damaged” error message when scanning documents as intended attachments to title transactions in webDealer.

Please be aware that this error is not due to a webDealer application issue. 

This error is due to title document attachments being scanned in at too high a resolution setting, resulting in a very large document attachment file size.

Recommendation:

To avoid this error, it is recommended that you scan title documents at a lower resolution setting on your scanner device, resulting in a smaller document attachment file size. 

Each scanned title document attachment must be at least 200dpi or 7.5MB and ideally no more than 300dpi or 10MB.

 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Update: webDealer "file is damaged" error message (04/21/2022 7:55AM)

Posted in Dealers and Manufacturers | Comments Off on Update: webDealer "file is damaged" error message (04/21/2022 7:55AM)

Informational: webDealer "file is damaged" error message (04/20/2022 4:06PM)

Posted on April 20, 2022 by TxDMV

Good afternoon,

TxDMV IT Support is aware that some users are experiencing a “file is damaged” error message
when scanning documents as intended attachments to title transactions in webDealer.

Please be aware that this error is not due to a webDealer application issue. 

This error is due to title document attachments being scanned in at too high a resolution setting,
resulting in a very large document attachment file size.


Recommendation:

To avoid this error, it is recommended that you scan title documents at a lower resolution setting
on your scanner device, resulting in a smaller document attachment file size. 

Ideally, each scanned title document attachment should be less 200dpi or 7.5MB.

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Informational: webDealer "file is damaged" error message (04/20/2022 4:06PM)

Posted in Dealers and Manufacturers | Comments Off on Informational: webDealer "file is damaged" error message (04/20/2022 4:06PM)

Informational: webDealer "file is damaged" error message (04/20/2022 4:05PM)

Posted on April 20, 2022 by TxDMV

Good afternoon,

TxDMV IT Support is aware that some users are experiencing a “file is damaged” error message
when scanning documents as intended attachments to title transactions in webDealer.

Please be aware that this error is not due to a webDealer application issue. 

This error is due to title document attachments being scanned in at too high a resolution setting,
resulting in a very large document attachment file size.


Recommendation:

Please continue to try to view the documents after receiving the error. Your access to the
high resolution documents is contingent on your available network resources.

 

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Informational: webDealer "file is damaged" error message (04/20/2022 4:05PM)

Posted in Tax Assessor-Collectors | Comments Off on Informational: webDealer "file is damaged" error message (04/20/2022 4:05PM)