Resolved: eLICENSING System Slowness 1/21/2021 (1:50 PM)

Good afternoon,

The Texas Department of Motor Vehicles, has resolved the eLicensing system slowness.

We apologize for any inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Resolved: eLICENSING System Slowness 1/21/2021 (1:50 PM)

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Initial Notification: eLICENSING System slowness 1/21/2021 (4:58 PM)

Good afternoon,

The Texas Department of Motor Vehicles vendor Salesforce, has reported that the eLicensing system is experiencing system slowness. Due to this, users may be experiencing intermittent issues when processing transactions.

Salesforce support staff are working to resolve the issue. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Initial Notification: eLICENSING System slowness 1/21/2021 (4:58 PM)

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Update to Google Chrome

Texas DMV


As HTTPS becomes a stronger browser requirement, Google Chrome will implement a change in January that will warn users when trying to access HTTP sites. The Texas Department of Motor Vehicles has mitigated all known traffic that uses HTTP to access our sites or systems; however, some users may still receive this warning. Please be assured that continuing to the requested site is safe and will not impact the user experience or processing of data.

An example of the message a user may receive is below. Users can select Send anyway to continue.


Chrome error

Source: Tax Assessor-Collectors
Update to Google Chrome

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Resolved: eLICENSING Intermittent Connectivity – (1/15/2021 @ 10:47 AM)

Good morning,

The Texas Department of Motor Vehicles vendor Salesforce, has resolved the eLicensing intermittent connectivity issue.

We apologize for any inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Resolved: eLICENSING Intermittent Connectivity – (1/15/2021 @ 10:47 AM)

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Resolved: Texas NIC Credit Card Processing Issue (1/15/2021 @ 10:39AM)

Good morning,

The Texas NIC issue that was preventing credit cards from being processed has been resolved.  

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Resolved: Texas NIC Credit Card Processing Issue (1/15/2021 @ 10:39AM)

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Initial Notification: eLICENSING Intermittent Connectivity – (1/15/202 @ 10:04 AM)

Good morning,

The Texas Department of Motor Vehicles vendor Salesforce, has reported that the eLicensing system is experiencing intermittent connectivity. 

Salesforce support staff are working to resolve the issue. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Initial Notification: eLICENSING Intermittent Connectivity – (1/15/202 @ 10:04 AM)

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Initial Notification: Texas NIC Credit Card Processing Issue

Good morning,

Texas NIC is experiencing issues that are preventing credit card payments from being processed. Support staff are working to identify and resolve the issue. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Initial Notification: Texas NIC Credit Card Processing Issue

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TxPROS Payment Transaction Issues

Texas.gov, the state’s official payment platform, is currently experiencing technical issues with processing payments for the Texas Permitting and Routing Optimization System (TxPROS) permit transactions. Escrow and FirstPay (PAC) transactions are unaffected.

We are working to resolve the issue as quickly as possible and will notify you when it is resolved.   

 

 

Source: Motor Carriers
TxPROS Payment Transaction Issues

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Contested Case Rule Subcommittee Meeting

Please join us for our TxDMV Contested Case Rule Subcommittee Meeting, Tuesday, January 19, 2021 at 1:00 p.m. via telephone conference call using Webex.

Instructions for accessing the meeting via Webex: https://txdmv.webex.com/txdmv/onstage/g.php?MTID=e67bfc12db65053ac28fe7282c01c1f15

Phone number for accessing the meeting via phone:
United States Toll Free: 1-844-740-1264
Event number/Access code: 177 799 3852
Event Passcode: 121820

Link to Meeting Agenda

Consideration and Possible Recommendation for Action to Full Board – Rule Adoption regarding contested cases:
Chapter 206, Management, Amendments, §206.22
Chapter 215, Motor Vehicle Distribution, Amendments, §215.22 and §215.55, New, §§215.59 – 215.63
(Relating to SB 604, new Occupations Code §2301.709(d), contested cases; and a petition for rulemaking)

TxDMV Board and committee meetings are open to the public. However, all public participation on January 19 will be remote via web ex telephone conference call due to the COVID-19 pandemic. Visit the TxDMV Board page for meeting materials and the public comment registration form here, https://www.txdmv.gov/about-us/txdmv-board-meetings.

The department encourages the participation of impacted stakeholders, motor vehicle-related industries, associations, and consumers. Commenters must send an email to GCO_General@txdmv.gov or call (512) 465-5665 with one of the following prior to the agenda item being taken up:

1. a completed Public Comment Registration Form; or
2. the following information:
 a. the agenda item you wish to comment on;
 b. your name;
 c. your address (optional), including city, state, and zip code; and
 d. who you are representing.

 

Source: Dealers and Manufacturers
Contested Case Rule Subcommittee Meeting

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Resolved Notification: RTS Unavailable (1/13/2021 @ 3:40 PM)

Good afternoon,

The RTS system was experiencing intermittent connectivity and was briefly unavailable.  The RTS system is now available.

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Resolved Notification: RTS Unavailable (1/13/2021 @ 3:40 PM)

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Consumer Protection Advisory Committee Meeting

Texas DMV


Consumer Protection Advisory Committee (CPAC) Meeting

Friday, January 15, 2021 – 9 a.m. via telephone conference call using Webex or the toll free number below. If you have any technical questions about accessing the meeting, please send an email to Board.Tech.Help@txdmv.gov.

Instructions for accessing the meeting via Webex:

Phone number for accessing the meeting via phone
United States Toll Free: 1-844-740-1264
Event number/Access code: 177 813 0606
Event Passcode: 011521

Link to Meeting Agenda

Discussion and Possible Action Items:

  • Preventing, deterring and detecting the misuse of dealer temporary tags.
  • Consumer protection and financial issues when a franchise or independent dealer goes out of business, including independent and franchise dealer surety bonds; dealer statutory duties; and consumer reporting and credit issues.

TxDMV Board, committee and advisory committee meetings are open to the public. However, all public participation on January 15 will be remote via telephone conference call due to the COVID-19 pandemic. Visit the TxDMV Board page for meeting agendas, material, public comment registration form, and transcripts here, https://www.txdmv.gov/about-us/txdmv-board-meetings.

Commenters must send an email to GCO_General@txdmv.gov or call (512) 465-5665 with one of the following prior to the agenda item being taken up:

1.  A completed Public Comment Registration Form; or
2.  The following information:
     a. the agenda item you wish to comment on;
     b. your name;
     c. your address (optional), including city, state, and zip code; and
     d. who you are representing.

Source: Dealers and Manufacturers
Consumer Protection Advisory Committee Meeting

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TxDMV Weather Delay – Austin

Texas DMV


Media Advisory

(AUSTIN, Texas – January 10, 2021) The Texas Department of Motor Vehicles will delay opening its Austin Headquarters and Austin Regional Service Center until 10 a.m. on Monday, Jan. 11, 2021, due to weather and road conditions. 

Media Contact:                                      
Media@TxDMV.gov    
(512) 465-1484              

The Texas Department of Motor Vehicles registers and titles motor vehicles, licenses motor vehicle dealers, credentials motor carriers, issues oversize/overweight permits, investigates complaints against dealers and motor carriers, and awards grants to law enforcement agencies to reduce vehicle burglaries and thefts. Learn more at www.TxDMV.gov.

Source: News and Information
TxDMV Weather Delay – Austin

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TxDMV publishes rule adoptions in the December 25, 2020, issue of the Texas Register.

The Texas Department of Motor Vehicles (TxDMV) has adopted rules in the December 25, 2020, issue of the Texas Register. The adopted language is available on TxDMV’s website at https://www.txdmv.gov/general-counsel/proposed-and-adopted-rules.

The adoptions are effective December 30, 2020 and include: 

  • amendments to §215.500 and §218.72; and new §215.504 clarifying the refund authority for motor vehicle buyers and lessees; and refund to a consumer who paid the motor carrier to transport household goods;
  • amendments to §217.3 concerning vehicle titling for mopeds;
  • amendments to §209.23, §§219.2, 219.11, 219.13-219.15, 219.42, 219.43 and 219.61 – 219.63 concerning escort flag vehicles including the use of certain types of lighting equipment; removing escrow account payment for certain types of permits;
  • amendments to §219.31 and §219.126; and repeal of §219.83 relating to movement of oversize and overweight vehicles and enforcement of motor vehicle size and weight limitations; and
  • new §221.96 establishing a process under which the board may issue a cease and desist order to prohibit a person from violating statutes, board rules, or board orders, after notice and an opportunity for hearing.

 

 

Source: Dealers and Manufacturers
TxDMV publishes rule adoptions in the December 25, 2020, issue of the Texas Register.

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January 2021 NMVTIS Guide Update

Please review and distribute as appropriate.

The latest update to the NMVTIS Guide (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text. 

Chapter 1 – Overview
Section 1.5, “State Participation,” was updated with a new map to represent the states participating in NMVTIS.

Chapter 3 – Corrections Processing
Section 3.6, “NMVTIS Specially Marked Envelope,” was updated to clarify transactions sent to the NMVTIS Helpdesk only need the error number(s) written in the top right corner of the transaction in lieu of stapling a separate piece of paper to the transaction.

Chapter 5 – Title Brands
This chapter was updated throughout to include the NMVTIS brand code 56, Export Only Vehicle, for salvage and nonrepairable vehicles sold for export only that cannot be titled in Texas.  This brand code was deployed with the RTS Release 9.9.

Section 5.7, “Brand Removal,” was updated to clarify that brands removed by a county tax assessor-collector’s office will have to be removed from NMVTIS by the NMVTIS Helpdesk.

 

Thank you,

 

Tim Thompson, Deputy Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
January 2021 NMVTIS Guide Update

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January 2021 Salvage/Nonrepairable Motor Vehicle Manual Update

Please review and distribute as appropriate.

The latest update to the Salvage/Nonrepairable Motor Vehicle Manual (attached) is now available via Registration and Title System workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text. 

Chapter 2 – Title Application and Issuance
Section 2.4, “Application for Salvage or Nonrepairable Vehicle Title,” was updated to include federal rule changes, which increased odometer disclosure exemption from 10 to 20 years beginning with 2011 model year vehicles effective January 1, 2021, as detailed in Registration and Title Bulletin #013-20.

Thank you,

 

Tim Thompson, Deputy Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Motorist Services
January 2021 Salvage/Nonrepairable Motor Vehicle Manual Update

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January 2021 Title Manual Revisions

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Title Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text. 

Chapter 11 – Signature – Authority to Sign
Section 11.5, “Secure Power of Attorney,” was updated to include federal rule changes for additional permitted uses of the Power of Attorney for Transfer of Ownership to a Motor Vehicle (Form VTR-271-A) as detailed in Registration and Title Bulletin (RTB) # 013-20. 

Chapter 14 – Vehicle Types
Section 14.3, “Moped,” was updated to remove reference to the Texas Department of Public Safety certified moped list that is no longer maintained or used in the titling and registering of a moped.  Amendments were adopted to Administrative Code, Rule 217.3, that removed reference to the list as detailed in RTB # 014-20.

Chapter 15 – Odometers
Section 15.2, “Vehicles Exempt from Disclosure,” and Section 15.3, “Application for Title/Title Assignment,” were updated to include federal rule changes, which increased odometer disclosure exemption from 10 to 20 years beginning with 2011 model year vehicles effective January 1, 2021, as detailed in RTB #013-20.

 

Thank you,

 

Tim Thompson, Deputy Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Motorist Services
January 2021 Title Manual Revisions

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January 2021 Registration Manual Update

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Registration Manual (attached) is now available via Registration and Title System workstations and at www.txdmv.gov.

The department welcomes your feedback and encourages you to email any comments or suggestions to
VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text.

Chapter 9 – Registration Fees
Section 9.5, “Mopeds,” was updated to remove reference to the Texas Department of Public Safety certified moped list that is no longer maintained or used when registering a vehicle as a moped as detailed in RTB 014-20.  Mopeds that meet the definition in Transportation Code, Section 541.201, are eligible for Moped license plates.

Chapter 17 – Transfer of Registration when Applying for Title
Section 17.5, “Plate to Owner,” was updated to remove language regarding classification type limitations that are no longer necessary since all passenger vehicles and trucks are now issued the same general issue license plate. 

Thank you,

 

Tim Thompson, Deputy Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Motorist Services
January 2021 Registration Manual Update

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Webinars for RTB #014-20

Please review and distribute as appropriate.

Webinars will be held for county tax assessor-collectors and licensed motor vehicle dealers to discuss RTB #014-20, “Title and Registration Determination for Mopeds.”

The webinar schedule is listed below, and space is limited. Please reserve your virtual “seat” as soon as possible by registering through one of the links.

Webinars

Tuesday, January 5, 2021, at 10:00 AM – 11:00 AM CST https://attendee.gotowebinar.com/register/803002341043335182

Tuesday, January 5, 2021, at 2:00 PM – 3:00 PM CST
https://attendee.gotowebinar.com/register/4706307102555116046

Tax assessor-collectors and deputies, continuing education credit may be considered for your participation in certain Texas Department of Motor Vehicles (TxDMV) hosted webinars. To log your participation, please use the Continuing Education Credit Hours tracking tool on the Tax Assessor-Collectors hub by clicking the Continuing Education Credit icon.

Thank you,

TT

Tim Thompson, Deputy Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Dealers and Manufacturers
Webinars for RTB #014-20

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RTB #014-20 Title and Registration Determination for Mopeds

Please review and distribute as appropriate.

Thank you,

Tim Thompson, Deputy Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Dealers and Manufacturers
RTB #014-20 Title and Registration Determination for Mopeds

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RTS Practice and Learn (PAL) notification

Texas DMV


Dear TAC Partners,

We hope you are enjoying the holiday season. As you may know, the Texas Department of Motor Vehicles (TxDMV) has been working diligently to provide you with a new tool to assist county offices with training on the use of the Registration and Titling System (RTS). On December 14, 2020, you were provided the RTS County Release Notes that included an overview of the new RTS Practice and Learn (PAL) environment to serve as a sandbox RTS/Point of Sale (POS) environment in which staff are encouraged to explore, practice, and learn the system.

The notes indicated the PAL environment would be available through an icon on RTS workstations starting January 1, 2021. The department would like to partner with counties prior to the release of the PAL environment to ensure the system is as helpful to users as possible, and the icon will appear at a later date. Please keep an eye out in the coming weeks for communications on the availability of the PAL environment and opportunities to learn important information on how the system works through TxDMV hosted webinars and Q&A sessions.

We are excited to provide the PAL environment to help users get better acquainted with RTS/POS and will be back in touch soon with updates on webinar availability and how to use this new training tool.

Thank you and Happy New Year to everyone,
TxDMV Staff

Source: Tax Assessor-Collectors
RTS Practice and Learn (PAL) notification

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Correction: e-View for Specialty License Plate Designs

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles is previewing one redesigned license plate, Texas Realtor and two new license plates, Texas Diver and Houston Audubon.

Please visit us at the following link to provide your comments no later than 5:00 p.m., January 8, 2021.

http://www.txdmv.gov/motorists/license-plates/eview

The department will review and consider all input received. 

Thank you,

Tim Thompson, Deputy Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
Correction: e-View for Specialty License Plate Designs

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New Vendor License Plates, Texas Realtor and Houston Audubon and one Vendor Plate, Texas Diver

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles is previewing one redesigned license plate, Texas Realtor and two new license plates, Texas Diver and Houston Audubon.

Please visit us at the following link to provide your comments no later than 5:00 p.m., January 8, 2021.

http://www.txdmv.gov/motorists/license-plates/eview

The department will review and consider all input received. 

Thank you,

Tim Thompson, Deputy Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
New Vendor License Plates, Texas Realtor and Houston Audubon and one Vendor Plate, Texas Diver

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TxDMV Holiday Hours – New Year's Day

Texas DMV


The Texas Department of Motor Vehicles will be closed for New Year’s Day on Friday, Jan.1, 2021. Have a safe and happy new year!

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov. 

Happy New Year

Source: Motor Carriers
TxDMV Holiday Hours – New Year's Day

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Consumer Protection Guide to Moving – Webinar

 

Don’t Make A Move Without Us!

We understand moving is stressful and the TxDMV wants to help you to protect your move. By law, Texas movers must be licensed with the TxDMV. You risk losing your belongings if  you hire a mover that is not properly licensed.

Please join us online on February 2, 2021 from 1:00 p.m. to 3:00 p.m. for our very first Consumer Protection Guide to Moving Webinar.  We will be using the GoToWebinar platform to provide information on issues that concern you and your next move.

This presentation will provide anyone looking to hire a moving company with guidance to help prepare for an upcoming household goods move. Representatives from the TxDMV Enforcement Division will provide valuable information to assist consumers with thoroughly searching for a licensed moving company and will promote awareness of the potential red flags associated with moving fraud.

Please register for the Consumer Protection Guide to Moving Webinar on Feb 2, 2021 1:00 P.M. CST at:

https://attendee.gotowebinar.com/register/6703561177980334095

After registering, you will receive a confirmation email containing information about joining the webinar. Please check your “junk/spam” email if you do not receive the confirmation email, sometimes the email is filtered into a “junk/spam” email box.

Thank you,

 

Luis Perez, Assistant Chief Investigator

Enforcement Division

Texas Department of Motor Vehicles

 

 

 

 

Source: Motorist Services
Consumer Protection Guide to Moving – Webinar

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Temporary Waiver of Vehicle Title & Registration Requirements Ends April 14, 2021

Temporary Waiver of Vehicle Title & Registration Requirements Ends April 14, 2021

Texans have through the end of that day to complete overdue transactions

If you’re overdue, it’s time to renew! The temporary waiver of certain vehicle title and registration requirements, announced by Governor Greg Abbott on March 16, 2020, due to the COVID-19 pandemic, will end on April 14, 2021.

If you have not renewed your expired vehicle registration, you should make plans to renew by that date. It is not necessary to wait until the deadline to complete any overdue transactions as motorists have several renewal options.

Three ways to renew your vehicle registration:

  1. Online: Visit www.TxDMV.gov/register or www.Texas.gov. This is the quickest and least expensive way to renew. Save $1 if you renew online. Online renewal is available up to nine months past your registration expiration date.
  2. Mail: Return the bottom portion of your registration renewal form, payment and other required information to your county tax assessor-collector.
  3. In Person: Visit the office of your county tax assessor-collector. In many counties, in-person renewal is also available at other locations, such as certain grocery stores. Contact your county tax office to check hours and locations.

Reminder: Before renewing registration, Texans will need to obtain a passing vehicle inspection at the state vehicle inspection station of their choice, unless their vehicle is exempt from inspection requirements.

The expiring temporary waiver covers the following services:

  • Initial vehicle registration.
  • Vehicle registration renewal.
  • Vehicle titling.
  • Renewal of permanent disabled parking placards.
  • 30-day temporary permits.

The Texas Department of Motor Vehicles does not issue driver licenses or state ID cards. Texans should contact the Texas Department of Public Safety (DPS) at www.dps.texas.gov/driverlicense/ for these services.

 

Source: Tax Assessor-Collectors
Temporary Waiver of Vehicle Title & Registration Requirements Ends April 14, 2021

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