Courtesy Copy: e-View for Specialty License Plate Designs

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles is previewing three redesigned license plates, Auburn University, Florida State University and Dallas Cowboys. We offer you the opportunity to provide input on these license plates.

Please visit us at the following link to provide your comments no later than 5:00 p.m., March 1, 2020.

http://www.txdmv.gov/motorists/license-plates/eview

The department will review and consider all input received. 

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
Courtesy Copy: e-View for Specialty License Plate Designs

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Webinar Invite for RTB 003-20

Please review and distribute as appropriate.

Webinars will be held for county tax assessor-collectors to discuss RTB #003-20 “Eligibility for Placement of a Communication Impediment Indicator.”

The webinar schedule is listed below, and space is limited. Please reserve your virtual “seat” as soon as possible by registering through one of the links.

Webinars

Tuesday, February 25, 2020, at 10:00 AM – 11:30 AM CST
https://attendee.gotowebinar.com/register/7841020243778816770

Tuesday, February 25, 2020, at 2:00 PM – 3:30 PM CST
https://attendee.gotowebinar.com/register/3722365134850867458

Tax assessor-collectors and deputies, continuing education credit may be considered for your participation in certain Texas Department of Motor Vehicles (TxDMV) hosted webinars. To log your participation, please use the Continuing Education Credit Hours tracking tool on the Tax Assessor-Collectors hub by clicking the Continuing Education Credit icon.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Motorist Services
Webinar Invite for RTB 003-20

Posted in Motorist Services | Comments Off on Webinar Invite for RTB 003-20

RTB 003-20 Eligibility for Placement of a Communication Impediment Indicator

Please review and distribute as appropriate.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachments

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Motorist Services
RTB 003-20 Eligibility for Placement of a Communication Impediment Indicator

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Resolved: Cognos Reports delayed (2/18/2020 @ 7:00 AM)

Good morning,

 

Cognos Reports are available.  

 

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (2/18/2020 @ 7:00 AM)

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Initial Notification: Cognos Reports delayed (2/17/2020 @ 9:00 AM)

Good morning,

 

Cognos Reports will be delayed and are expected to be available by 9:00 AM tomorrow morning (2/18/2020). A notification will be sent once the reports are available. 

 

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports delayed (2/17/2020 @ 9:00 AM)

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Update: Attached list of Counties Affected by Friday’s RTS outage

Good afternoon,

Additional reports were blank for counties on the attached list.  Impacted counties will have to manually run the following reports if they have not already done so.

  • Title Package Report
  • Inventory Action Report
  • Substation Summary Report (The date entered must be 2/13/2020)
  • Countywide Report (Substation Summary Reports must be run first and then the main office must run the Countywide Report)

We are currently running the batch processes that failed to run the evening of February 13.  Please do not remit any funds in RTS today.  The remittance may be completed starting Monday, February 17.

We apologize for the inconvenience this has caused and are working to resume normal operations.  If you have any questions or need assistance, please contact 1-877-933-2020.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

Source: Tax Assessor-Collectors
Update: Attached list of Counties Affected by Friday’s RTS outage

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County Reports Affected by Friday’s RTS outage

Good afternoon,

Registration and Title System (RTS) maintenance conducted the evening of February 13 prevented batch processes from running normally and resulted in RTS being unavailable until today at 11:00 a.m.  As a result, the following reports were blank and will not be available until Monday, February 17.

  • Week/Month-To-Date Fees Report
  • Funds Remittance Report
  • Fee Type Funds Report
  • NMVTIS Inquiry Error Report
  • VTR Funds Adjustment Report

Additional reports were blank for counties on the attached list.  Impacted counties will have to manually run the following reports if they have not already done so.

  • Title Package Report
  • Inventory Action Report
  • Substation Summary Report (The date entered must be 2/13/2020)
  • Countywide Report (Substation Summary Reports must be run first and then the main office must run the Countywide Report)

We are currently running the batch processes that failed to run the evening of February 13.  Please do not remit any funds in RTS today.  The remittance may be completed starting Monday, February 17.

We apologize for the inconvenience this has caused and are working to resume normal operations.  If you have any questions or need assistance, please contact 1-877-933-2020.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

Source: Tax Assessor-Collectors
County Reports Affected by Friday’s RTS outage

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Resolved Clarification: webDEALER System Available (2/14/2020 @ 11:00 AM)

Good morning, 

The webDEALER system was available as of 11:00 AM this morning, 2/14/2020.  Our research found that the cause of the outage was due to a DCS server issue.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

Source: Dealers and Manufacturers
Resolved Clarification: webDEALER System Available (2/14/2020 @ 11:00 AM)

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Resolved Clarification: RTS System Available (2/14/2020 @ 11:00 AM)

Good morning,

The RTS system was available as of 11:00 AM this morning, 2/14/2020.  Our research found that the cause of the outage was due to a DCS server issue.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

Source: Tax Assessor-Collectors
Resolved Clarification: RTS System Available (2/14/2020 @ 11:00 AM)

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Resolved: webDEALER System Available (2/14/2020 @ 11:00 AM)

Good morning, 

The webDEALER system was available as of 11:00 AM this morning, 2/14/2020.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

Source: Dealers and Manufacturers
Resolved: webDEALER System Available (2/14/2020 @ 11:00 AM)

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Resolved: RTS System Available (2/14/2020 @ 11:00 AM)

Good morning,

The RTS system was available as of 11:00 AM this morning, 2/14/2020.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

Source: Tax Assessor-Collectors
Resolved: RTS System Available (2/14/2020 @ 11:00 AM)

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Update: RTS Unavailable (2/14/2020 @ 10:00 AM)

Good morning,

The RTS system is currently still unavailable. Support staff continue working to identify and resolve the issue. An update will be sent by 12:00 PM this afternoon, 2/14/2020.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Update: RTS Unavailable (2/14/2020 @ 10:00 AM)

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Update: webDEALER Unavailable (2/14/2020 @ 10:00 AM)

Good morning,

The webDEALER system is currently still unavailable. Support staff continue working to identify and resolve the issue. An update will be sent by 12:00 PM this afternoon, 2/14/2020.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

 

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles

IT Department

 

 

Source: Dealers and Manufacturers
Update: webDEALER Unavailable (2/14/2020 @ 10:00 AM)

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Initial Notification: RTS unavailable (2/14/2020 @ 5:30 AM)

Good morning,

An issue has been identified, which prevents users from completing title and registration transactions.  Support staff are working to identify and resolve the issue. An update will be sent by 10:00 AM this morning, 2/14/2020.

 

Thank you,

TxDMV Customer Service

Department of Motor Vehicles

 

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS unavailable (2/14/2020 @ 5:30 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS unavailable (2/14/2020 @ 5:30 AM)

Initial Notification: webDEALER Unavailable (2/14/2020 @ 5:30AM)

Good morning,

The webDEALER system is currently unavailable. Support staff are working to identify and resolve the issue. An update will be sent by 10:00 AM this morning 2/14/2020.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.  Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

 

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Customer Service

Department of Motor Vehicles

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Unavailable (2/14/2020 @ 5:30AM)

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TxDMV Holiday Hours – Presidents Day 2020

Texas DMV


The Texas Department of Motor Vehicles (TxDMV) will be closed on Presidents Day, Monday, Feb. 17, 2020.

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online 24/7 at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online 24/7 through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

Source: Motor Carriers
TxDMV Holiday Hours – Presidents Day 2020

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Resolved: COGNOS Reports are not available

Good morning,

All COGNOS reports are now available.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

Source: Tax Assessor-Collectors
Resolved: COGNOS Reports are not available

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Update: COGNOS Reports are not available

Good afternoon,

The maintenance over the weekend of February 8 disrupted the batch processes that generates the Cognos reports. To provide updated reports for the week, we will initiate the batch process this evening at 5:00 PM and they will continue to run during business hours tomorrow until approximately 7:00 AM Wednesday.  There is potential for RTS and webDEALER performance to be slowed.  We will be monitoring system performance and will terminate the batch process if performance is degraded to the extend to severely impact services.  If you start to experience performance issues with RTS or webDEALER, please email us immediately at ITSupport@txdmv.gov. We apologize for the inconvenience and will provide updates as we work to restore the availability of Cognos reports.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Tax Assessor-Collectors
Update: COGNOS Reports are not available

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COGNOS Reports are not available

Good afternoon,

 

COGNOS reports are not available.  We will send an update when the reports are available.

 

Thank you,

Texas Department of Motor Vehicles

IT Department

Source: Tax Assessor-Collectors
COGNOS Reports are not available

Posted in Tax Assessor-Collectors | Comments Off on COGNOS Reports are not available

Initial Notification: Scheduled Maintenance (2/9/2020 @ 12:01 AM)

Good afternoon,

On Sunday, February 9, 2020, the Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance that will require a system outage. The duration of the maintenance is scheduled for up to 12 hours beginning at 12:01 AM lasting until 12:00 PM.

Systems Impacted: All systems below will be unavailable and unable to access vehicle information during the scheduled time frames below:

Sunday (2/9/2020) from 12:01 AM – Sunday (2/9/2020) to 12:00 PM:

  • webDEALER/eTAG

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the if the webDEALER system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

Note: A reply to all will be sent when the maintenance is complete. Please contact the TxDMV Customer Service department if you experience system issues after the end of the maintenance window.

Thank you,

Texas Department of Motor Vehicles

IT Department

 

 

Source: Dealers and Manufacturers
Initial Notification: Scheduled Maintenance (2/9/2020 @ 12:01 AM)

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Specialty License Plate Assembly Procedures

Please review and distribute as appropriate.

Registration and Title System (RTS) Release 9.5.0 added a new barcode page that prints automatically with the issuance of receipts when processing initial exempt registrations, personalized dealer license plates, and qualifying specialty license plate transactions. Registration and Title Bulletin #010-19 and the Exempt Registration, Personalized Dealer License Plates, and Qualifying Specialty License Plates Application Assembly Procedures and Mailing Instructions document, which are attached, provided information on the barcode page, application assembly procedures, and mailing requirements for these qualifying specialty license plate transactions.

The department understands this is a new process and a change to the way you have packaged special plate applications sent to the department for imaging. Webinars will be held to provide information to help you with the new process and answer your questions. A webinar schedule and a preview of the topics that will be discussed is listed below. Space is limited so please reserve your virtual “seat” as soon as possible by registering through one of the links.

Topics to be discussed during the webinar

  • Application assembly order:                                                                    
    o Barcode Page
    o Application
    o Proof of Eligibility Documentation, if appropriate.
    o RTS Receipts
  • Use a single staple one inch from the top left corner to secure the documents.
  • How to handle when a single application results in multiple barcode pages being printed. Some applications, such as the Application for Texas Standard Exempt License Plates (Form VTR-62-A), can contain multiple vehicle entries on a single application. When issuing multiple license plates for multiple vehicles on one application, only the first barcode page printed should be attached to the application. Any remaining barcode pages should be retained for your records or disposed of by shredding.
  • Mail initial exempt registration, personalized dealer license plates, and qualifying specialty license plates applications to the address below.

                         Texas Department of Motor Vehicles
                         FAS-ADM Scan Center/Imaging Services
                         4000 Jackson Ave Bldg. 1, 1st floor
                         Austin, TX 78731

Webinars

Tuesday, February 11, 2020, at 10:00 AM – 11:30 AM CST
https://attendee.gotowebinar.com/register/5513940167186489345

Tuesday, February 11, 2020, at 2:00 PM – 3:30 PM CST
https://attendee.gotowebinar.com/register/7217962188402116097

Tax assessor-collectors and deputies, continuing education credit may be considered for your participation in certain Texas Department of Motor Vehicles (TxDMV) hosted webinars. To log your participation, please use the Continuing Education Credit Hours tracking tool on the Tax Assessor-Collectors hub by clicking the Continuing Education Credit icon.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachments

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
Specialty License Plate Assembly Procedures

Posted in Tax Assessor-Collectors | Comments Off on Specialty License Plate Assembly Procedures

TxDMV Weather Delays – Feb. 6, 2020

Texas DMV


MEDIA ADVISORY: The following Texas Department of Motor Vehicles regional service centers have adjusted operating hours on Thursday, Feb. 6, 2020, due to road conditions:

  • Abilene: Delayed opening until noon
  • Midland-Odessa: Delayed opening until noon

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online 24/7 at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online 24/7 through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

 

Source: News and Information
TxDMV Weather Delays – Feb. 6, 2020

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7:30 a.m. update: TxDMV Weather Closures – Feb. 5, 2020

Texas DMV


MEDIA ADVISORY: The following Texas Department of Motor Vehicles regional service centers have adjusted operating hours on Wednesday, Feb. 5, 2020, due to inclement weather:

  • Abilene: Closed
  • Amarillo: Closed
  • El Paso: Delayed opening until 10 a.m.
  • Lubbock: Closed
  • Midland-Odessa: Closed
  • Wichita Falls: Closed

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online 24/7 at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online 24/7 through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

 

Source: News and Information
7:30 a.m. update: TxDMV Weather Closures – Feb. 5, 2020

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TxDMV Weather Closures – Feb. 5, 2020

Texas DMV


MEDIA ADVISORY: The following Texas Department of Motor Vehicles regional service centers will be closed on Wednesday, Feb. 5, 2020, due to inclement weather:

  • Abilene
  • Amarillo
  • Lubbock
  • Midland-Odessa
  • Wichita Falls

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online 24/7 at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online 24/7 through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

 

Source: News and Information
TxDMV Weather Closures – Feb. 5, 2020

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CANCELLED-2/5/20 TxDMV Finance & Audit Committee Meeting

NOTICE OF CANCELLATION

OF

FEBRUARY 5, 2020

FINANCE & AUDIT COMMITTEE MEETING

TEXAS DEPARTMENT OF MOTOR VEHICLES

The Texas Department of Motor Vehicles (TxDMV) February 5, 2020 Finance and Audit Committee Meeting is cancelled.

 

 

Source: Dealers and Manufacturers
CANCELLED-2/5/20 TxDMV Finance & Audit Committee Meeting

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