Good morning,

The Texas Department of Motor Vehicles (TxDMV) will be implementing system
maintenance for the Registration and Title System (RTS) starting at 5:00 AM,
Sunday (07/28/2024), lasting up to 11:00 AM Sunday morning.

During the deployment window, the RTS POS and associated systems will be
unavailable. 

A notification will be published once the system maintenance is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Reminder: RTS System Maintenance (07/28/2024 @ 5:00 AM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing system
maintenance for the Registration and Title System (RTS) starting at 5:00 AM,
Sunday (07/28/2024), lasting up to 11:00 AM Sunday morning.

During the deployment window, the RTS POS and associated systems will be
unavailable. 

A notification will be published once the system maintenance is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS System Maintenance (07/28/2024 @ 5:00 AM)

Good morning,

The CrowdStrike global incident last week has affected the processing of the batch reports.

The following is where you can find the information for each day affected.

SUBSTATION SUMMARY/COUNTYWIDE

                  • Reporting for Thursday 7/18 is presented on Main Office CountyWide for 7/19

•Reporting for Thursday 7/18 is presented on Substation Summary for 7/18

 
Main Office:

• To Reconcile countywide:  Main Office locations only need to re-run CountyWide for
   7/18 and add to data reported for 7/19

BATCH INVENTORY ACTION REPORT & TITLE PACKAGE

• All locations will have to run by date from RTS POS Application

COMPLETED SET ASIDE TRANSACTION

• Will not be available

We appreciate your patience and understanding.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Update: RTS Batch Reports are delayed (07/22/2024 12:05 PM)

Good morning,

The TxDMV RTS Batch reports are still processing at this time, including transactions and
reporting.  Support staff are aware and monitoring the delayed batch run. For this reason,
the Cognos Active Registration Cube, used for access to self-service reporting needs,
Cognos and Administrative Reporting will be delayed, including the following:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report

An update will be published once reports are available.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Batch Reports are delayed (07/22/2024 9:30 AM)

Good morning,

The Texas Department of Motor Vehicles and our technology vendors have
restored all servers supporting department applications following the global
technology systems outage on Friday. This restoration includes RTS. Workstations
impacted by the global technology systems outage must also be individually
restored in each county in order to fully resume providing registration and title
services. Department staff partnered with TACA leadership over the past several
days to develop and test a step-by-step user guide instructing county offices on
how to restore TxDMV issued workstations. This user guide is included in this
communication and can be used by county offices immediately. The process for
restoring a workstation typically takes only a few minutes per computer. Once
restored the workstation should be fully functional.

• Outage Restoration Process TAC Offices v.3.pdf

Source: Tax Assessor-Collectors
Reminder Notification: RTS Unavailable (07/22/2024 @ 9:00 AM)

Good afternoon,

The Texas Department of Motor Vehicles and our technology vendors have restored all servers supporting department applications following the global technology systems outage on Friday. This restoration includes RTS. Workstations impacted by the global technology systems outage must also be individually restored in each county in order to fully resume providing registration and title services. Department staff partnered with TACA leadership over the past several days to develop and test a step-by-step user guide instructing county offices on how to restore TxDMV issued workstations. This user guide is included in this communication and can be used by county offices immediately. The process for restoring a workstation typically takes only a few minutes per computer. Once restored the workstation should be fully functional.

Source: Tax Assessor-Collectors
Update Notification: RTS Unavailable (07/21/2024 @ 3:25 PM)

Good afternoon,

The RTS System is unavailable.

The DIR security vendor, Crowdstrike, has experienced a global systemic failure.
Unfortunately, this is impacting agency systems, workstations and servers. TxDMV
workstations will likely be inoperable this morning, showing a blue screen or having
other issues.  Additionally, agency systems, including RTS, are down. Support staff have
been working the issue with our vendor partners and DIR overnight, but no resolution
has been identified at this time.

Update: 07/20/2024 @ 12:50 PM.

RTS Operations have been restored but access to county tax accessor offices remains
dependent on the restoration of county workstations. Department staff is finalizing help
guide materials and plans to directly assist counties bring their workstations back to
full operation. We will begin distributing this information directly to counties by Monday.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Update Notification: RTS Unavailable (07/20/2024 @ 12:50 PM)

Good morning,

The RTS System is unavailable.

The DIR security vendor, Crowdstrike, has experienced a global systemic failure.
Unfortunately, this is impacting agency systems, workstations and servers. TxDMV
workstations will likely be inoperable this morning, showing a blue screen or having
other issues.  Additionally, agency systems, including RTS, are down. Support staff have
been working the issue with our vendor partners and DIR overnight, but no resolution
has been identified at this time.

Update: 07/19/2024 @ 9:10am.

TxDMV Support Staff continue to work closely with DIR and our vendor partners
to recover our systems.  We will continue to provide updates as they are made known.

Update: 07/19/2024 @ 12:00pm.

TxDMV Support Staff continue to work closely with DIR and our vendor partners
to recover our systems.  DIR continues to engage with State Agencies and report
they are making steady progress on recovery efforts.  We will continue to provide
updates as they become available.

Update: 07/19/2024 @ 2:55pm.

TxDMV Support Staff continue to work closely with the Texas Department of
Information Resources (DIR) and our vendor partners to recover our systems. 
DIR continues to engage with State Agencies and report they are making steady
progress on recovery efforts.  We will continue to provide updates as they
become available.

Update: 07/19/2024 @ 6:30pm.

TxDMV Support Staff continue to work closely with the Texas Department of
Information Resources (DIR) and our vendor partners to recover our systems. 
DIR continues to engage with State Agencies and report they are making steady
progress on recovery efforts.  We will continue to provide updates as they
become available.

We will provide another update tomorrow morning, Saturday, July 20, 2024,
by 10:00 AM CDST if the issue is not resolved by that time.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Update Notification: RTS Unavailable (07/19/2024 @ 6:30 PM)

Good morning,

The RTS System is unavailable.

The DIR security vendor, Crowdstrike, has experienced a global systemic failure.
Unfortunately, this is impacting agency systems, workstations and servers. TxDMV
workstations will likely be inoperable this morning, showing a blue screen or having
other issues.  Additionally, agency systems, including RTS, are down. Support staff have
been working the issue with our vendor partners and DIR overnight, but no resolution
has been identified at this time.

Update: 07/19/2024 @ 9:10am.

TxDMV Support Staff continue to work closely with DIR and our vendor partners
to recover our systems.  We will continue to provide updates as they are made known.

Update: 07/19/2024 @ 12:00pm.

TxDMV Support Staff continue to work closely with DIR and our vendor partners
to recover our systems.  DIR continues to engage with State Agencies and report
they are making steady progress on recovery efforts.  We will continue to provide
updates as they become available.

Update: 07/19/2024 @ 2:55pm.

TxDMV Support Staff continue to work closely with the Texas Department of
Information Resources (DIR) and our vendor partners to recover our systems. 
DIR continues to engage with State Agencies and report they are making steady
progress on recovery efforts.  We will continue to provide updates as they
become available.

We will provide another update by 5:00 PM CDST if the issue is not resolved
by that time.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Update Notification: RTS Unavailable (07/19/2024 @ 2:55 PM)

Good morning,

The RTS System is unavailable.

The DIR security vendor, Crowdstrike, has experienced a global systemic failure.
Unfortunately, this is impacting agency systems, workstations and servers. TxDMV
workstations will likely be inoperable this morning, showing a blue screen or having
other issues.  Additionally, agency systems, including RTS, are down. Support staff have
been working the issue with our vendor partners and DIR overnight, but no resolution
has been identified at this time.

Update: 07/19/2024 @ 9:10am.

TxDMV Support Staff continue to work closely with DIR and our vendor partners
to recover our systems.  We will continue to provide updates as they are made known.

We will provide another update by 12:00 PM today if the issue is not resolved
by that time.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Update Notification: RTS Unavailable (07/19/2024 @ 9:10 AM)

Good morning,

The RTS System is unavailable.

The DIR security vendor, Crowdstrike, has experienced a global systemic failure.
Unfortunately, this is impacting agency systems, workstations and servers. TxDMV
workstations will likely be inoperable this morning, showing a blue screen or having
other issues.  Additionally, agency systems, including RTS, are down. Support staff have
been working the issue with our vendor partners and DIR overnight, but no resolution
has been identified at this time.

We will provide another update by 9:00am this morning if the issue is not resolved
by that time.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (07/19/2024 @ 6:00 AM)

Good morning,

The Registration and Titling System (RTS) planned maintenance was completed as
of 10:30 AM this morning, Sunday, 07/14/2024.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Completed: RTS System Maintenance (07/14/2024 @ 10:30 AM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing system
maintenance for the Registration and Title System (RTS) starting at 6:00 AM,
Sunday (07/14/2024), lasting up to 11:00 AM Sunday morning.

During the deployment window, the RTS POS and associated systems will be
unavailable. 

A notification will be published once the system maintenance is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Reminder: RTS System Maintenance (07/14/2024 @ 6:00 AM)