Postponed: Cognos System Maintenance (5/14/2021 @ 7:00 PM)

Good afternoon,

The Cognos system maintenance scheduled for this evening, Friday, May 14, 2021, beginning at 7:00PM, has been postponed.

A communication will be sent when a new date has been scheduled for the Cognos system maintenance.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Postponed: Cognos System Maintenance (5/14/2021 @ 7:00 PM)

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Resolved: webDEALER System is Available (5/13/2021 @ 12:32 PM)

Good afternoon,

The webDEALER system was available as of 12:32 PM, 5/13/2021. We apologize for the inconvenience and any impact on you or your customers.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER System is Available (5/13/2021 @ 12:32 PM)

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Initial Notification: webDEALER Unavailable (5/13/2021 @ 12:00 PM)

Good afternoon,

The webDEALER system is currently experiencing issues when creating new users, searching for exiting users, and adding existing users to locations/dealers. Support staff are working to identify and resolve the issue. We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Unavailable (5/13/2021 @ 12:00 PM)

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Completion: Cognos System Maintenance (5/12/2021 @ 8:10 PM)

Good evening,

The Cognos system maintenance was completed as of 8:10 PM this evening, 5/12/2021.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Completion: Cognos System Maintenance (5/12/2021 @ 8:10 PM)

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Initial Notification: Cognos System Maintenance (5/14/2021 @ 7:00PM)

Good afternoon,

On Friday, May 14, 2021, the Texas Department of Motor Vehicles (TxDMV) will be performing Cognos system maintenance. The duration of the maintenance is scheduled for up to 3 hours beginning at 7:00PM lasting until 10:00PM. During the maintenance window users may experience intermittent connectivity issues.

Note: A reply to all will be sent when the maintenance is complete.  Please contact the TxDMV Customer Relations department if you experience system issues after the end of the maintenance window.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos System Maintenance (5/14/2021 @ 7:00PM)

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Initial Notification: Cognos System Maintenance (5/12/2021 @ 7:00PM)

Good afternoon,

On Wednesday, May 12, 2021, the Texas Department of Motor Vehicles (TxDMV) will be performing Cognos system maintenance. The duration of the maintenance is scheduled for up to an hour and a half beginning at 7:00PM lasting until 8:30PM. During the maintenance window users may experience intermittent connectivity issues.

Note: A reply to all will be sent when the maintenance is complete. Please contact the TxDMV Customer Relations department if you experience system issues after the end of the maintenance window.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos System Maintenance (5/12/2021 @ 7:00PM)

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Reminder: TxPROS Map Update

The Texas Department of Motor Vehicles (TxDMV) is updating its Texas Permitting and Routing Optimization System (TxPROS) map.

Effective Tuesday, May 4, TxPROS will be using Google maps to select locations, display trips and restrictions, etc. Google maps will improve the oversize/overweight routing and permitting experience. 

For information on how to use TxPROS visit http://www.txdmv.gov/motor-carriers/oversize-overweight-permits/txpros-info-and-tutorials.

 

 

Source: Motor Carriers
Reminder: TxPROS Map Update

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New eLearning Platform for Registration and Title System (RTS) Training on the Horizon

Please review and distribute as appropriate.

The Vehicle Titles and Registration Division (VTR) is excited to announce the transition to a new eLearning platform called TalentLMS in July 2021.  The current platform, Articulate Online, will be discontinued by the vendor later this year, so VTR is migrating all content and accounts to TalentLMS.  TalentLMS was chosen after extensive research and testing, with the goal to provide a quality product that meets user needs for required training and is mobile friendly.

There will be no changes to the course content or required training.  This change will primarily affect the look and feel of the user experience.  To familiarize stakeholders with the new platform, VTR will create a training module for learners and will also host a webinar for reporting administrators, both of which will be available closer to the July transition date.

The process to request eLearning accounts will not change.  County tax assessor-collectors should continue to submit requests for account additions and deletions using the current eLearning User Account Form. 

Frequently Asked Questions

Q. Why are you changing from Articulate Online to TalentLMS?
A. Articulate Online is approaching end-of-life and will no longer be available.

Q. What are the key dates related to this transition?
A. Late June, early July: TalentLMS training module available in Articulate Online, and webinar offered for reporting administrators
July 2:        Communication reminder of upcoming account freeze
July 5-9:     Freeze on eLearning account requests (no account requests will be processed)
July 9:        TalentLMS Go-Live – Counties will receive new TalentLMS login information
July 12:      New accounts added July 12 and later will only have access to TalentLMS
July 30:      Last day for counties to export user training activity from Articulate Online

Q. What if I began training in Articulate, but I am not finished by July 9?
A. You will have until July 30 to complete your training in Articulate and export training activity.  Completed modules should be reported for verification in RTS before July 30.

Q. Will training history from Articulate Online be transferred to TalentLMS?
A. No, we are not able to transfer training histories; however, counties will have until July 30 to export training activity from Articulate Online.

Q. How do I learn how to use TalentLMS as a learner or reporting administrator?
A. Training will be made available prior to the transition.

Additional information will be provided in the coming months.  Thank you for your patience during this transition. 

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
New eLearning Platform for Registration and Title System (RTS) Training on the Horizon

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License Plates with Enhanced Security Features in Production

Please review and distribute as appropriate.

Texas license plates are now being produced with a new type of high definition (HD) sheeting to provide increased reflectivity and visibility.  The Texas Department of Motor Vehicles (TxDMV) website will be updated with an example of the new plate image.

The HD sheeting will be more visible at night, which will benefit law enforcement and motorists.  In addition to increased reflectivity, the sheeting is expected to produce better quality graphics since it was designed for use with the all-digital manufacturing process implemented for all Texas license plates in 2009.

Additionally, the HD sheeting incorporates slight changes to the security features:

  • The vertical security threads contain a new dotted pattern
  • The round circular patterns in the center area contain the TxDMV star logo
  • There is a new security feature running vertically near the right edge of the plate with a repeating “1T” pattern

New Plate Design Image

 

License plates manufactured with the new sheeting will gradually make their way onto Texas roadways as production that uses the sheeting has just begun.

If you have any questions, please contact your local TxDMV Regional Service Center.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Dealers and Manufacturers
License Plates with Enhanced Security Features in Production

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Resolved: Available – Standard Presumptive Value (SPV) Calculator

Good morning,

The Standard Presumptive Value (SPV) calculator in RTS POS is now available. We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division  

 

 

 

Source: Tax Assessor-Collectors
Resolved: Available – Standard Presumptive Value (SPV) Calculator

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TxPROS Map Update

The Texas Department of Motor Vehicles (TxDMV) is updating its Texas Permitting and Routing Optimization System (TxPROS) map.

Effective Tuesday, May 4, TxPROS will be using Google maps to select locations, display trips and restrictions, etc. Google maps will improve the oversize/overweight routing and permitting experience. 

For information on how to use TxPROS visit http://www.txdmv.gov/motor-carriers/oversize-overweight-permits/txpros-info-and-tutorials.

 

 

Source: Motor Carriers
TxPROS Map Update

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Unavailable: Standard Presumptive Value (SPV) calculator (4/27/2021 @ 10:00 AM)

Good morning,

The Standard Presumptive Value (SPV) calculator in RTS POS is currently unavailable. IT staff currently have a support ticket open with Black Book and are working to resolve resolve the issue. 

As a workaround customers can use this link outside of RTS https://www.txdmv.gov/standard-presumptive-calculator for their needs.

Thank you,

Texas Department of Motor Vehicles
IT Services Division  

 

 

 

Source: Tax Assessor-Collectors
Unavailable: Standard Presumptive Value (SPV) calculator (4/27/2021 @ 10:00 AM)

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Informational: Brief Service Interruption (4/23/2021 @ 2:07PM)

Good afternoon,

The Texas Department of Motor Vehicles had a brief statewide interruption of service at 2:07PM today. This issue has now been resolved. We apologize for the inconvenience and any impact on you or your customers.

Thank you, 

Texas Department of Motor Vehicles
IT Department
 

 

 

 

 

Source: Dealers and Manufacturers
Informational: Brief Service Interruption (4/23/2021 @ 2:07PM)

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Resolved: webDEALER System is Available (4/20/2021 @ 3:22 PM)

Good afternoon,

The webDEALER system was available as of 3:20 PM, 4/20/2021. We apologize for the inconvenience and any impact on you or your customers.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER System is Available (4/20/2021 @ 3:22 PM)

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Initial Notification: webDEALER Unavailable (4/20/2021 @ 3:10PM)

Good afternoon,

The webDEALER system is currently unavailable. Support staff are working to identify and resolve the issue. We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Unavailable (4/20/2021 @ 3:10PM)

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Phishing email warning – webDEALER/eTAG

Texas DMV


WARNING

The Texas Department of Motor Vehicles (TxDMV) has received reports of potential phishing activity involving the webDEALER/eTAG system(s) using emails that appear to be from TxDMV.

Be advised that TxDMV will NOT ask you:

  • To click a link in an email to access TxDMV systems.
  • For your social security number or other sensitive, personal information by email if you have not initiated an outreach to us.

Always access your accounts with us through the TxDMV website. Never click on a link in an email you are not expecting that looks like it came from TxDMV. Many phishing scams can look legitimate, which is why TxDMV will not send out a general email asking for information from you with an embedded link.

If you have any questions or if you receive an email you are not expecting from TxDMV asking you for information, please call 1-888-368-4689 and our customer care team will be glad to help you.

Sincerely,
Information Technology Services Division (ITSD)

Source: Dealers and Manufacturers
Phishing email warning – webDEALER/eTAG

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Huntsville Lockdown – April 14th

As of today, April 14, 2021, the TxDMV Huntsville warehouse is still under lock-down status. Over the last few days, TDCJ has provided a small crew of inmates to process orders received from TxDMV-Allocations. Orders for the Counties and
Regional Service Centers are running 1 to 2 days behind normal. Special Plates are being processed with a 1 to 2-day delay as well. I anticipate the lock-down ending early next week. More information will be provided when it becomes available.

 

Best regards, ­­­­­

 

Brad Beaty
||
Program Specialist III
Texas Department of Motor Vehicles

Finance and Administrative Services Division

Email:
brad.beaty@txdmv.gov  

Phone:
512-465-1438

Phone: 512-565-7495 cell

 

Tell us how we’re doing. Complete our
customer satisfaction survey

 

Source: Tax Assessor-Collectors
Huntsville Lockdown – April 14th

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webDEALER Programming for End of Waiver Period Due to COVID-19

Please review and distribute as appropriate.

Governor Greg Abbott waived the time in which to apply for a vehicle title and the associated delinquent transfer penalty on March 16, 2020.  As a result, the delinquent transfer penalty does not apply during the waiver period.  Additionally, the Comptroller of Public Accounts (CPA) provided an extension for when motor vehicle sales tax is due and subsequently when the delinquent sales tax penalty may be assessed for a title transaction.

The temporary waiver period covers March 16, 2020, through April 14, 2021 (395 days). Compliance with all registration and titling requirements is required on April 15, 2021.  Title applications submitted through webDEALER after April 14, 2021, will be assessed the delinquent transfer penalty based on the date of sale, and webDEALER will automatically exclude the waiver period from calculation of the penalty.

Programming to allow modification of the delinquent sales tax penalty will remain available to ensure title applications eligible for the motor vehicle sales tax extension are assessed the penalty appropriately.  The CPA should be consulted regarding questions on assessing the delinquent sales tax penalty.  For additional information on the end date of the extension for motor vehicle sales tax, please visit the CPA website at https://comptroller.texas.gov/taxes/motor-vehicle/sales-use.php

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Contractors and Vendors
webDEALER Programming for End of Waiver Period Due to COVID-19

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End of Waiver to Extend Acceptance Timeframe of the Law Enforcement Identification Number Inspection (Form VTR-68-A) due to COVID-19

Please review and distribute as appropriate.

Governor Greg Abbott waived the time in which to apply for a vehicle title and the associated delinquent transfer penalty as of March 16, 2020.  As a result, the 30-calendar day timeframe to accept a Law Enforcement Identification Number Inspection (Form VTR-68-A) was extended until the end of the waiver period.  The temporary waiver period covers March 16, 2020, through April 14, 2021.

Effective April 15, 2021, a Form VTR-68-A may not be accepted if it was completed more than 30 days prior to the date of submission.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Motorist Services
End of Waiver to Extend Acceptance Timeframe of the Law Enforcement Identification Number Inspection (Form VTR-68-A) due to COVID-19

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End of Statutory Waivers Due to COVID-19: Processing Vehicle Registration and Title Transactions and Enforcement of Registration

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles announced in December of 2020 that the temporary waivers issued by Governor Greg Abbott regarding certain vehicle registration and titling requirements would last through April 14, 2021. The temporary waiver period covers March 16, 2020, through April 14, 2021.

A driver operating a motor vehicle on a Texas public roadway with expired registration after April 14, 2021, is subject to citation by law enforcement and a late registration penalty. 

As a reminder, select “Invalid Reason” on the Registration Additional Info REG039 screen in the Registration and Title System (RTS) if the owner does not have a valid reason for the delinquency. If the owner presents evidence of a valid reason for the delinquency as specified in 43 Texas Administrative Code §217.28(e)(6), select “Valid Reason” on the Registration Additional Info REG039 screen in RTS. The waiver is not a valid reason for delinquent registration.

Delinquent title applications submitted to the county tax assessor-collector’s office after April 14, 2021, should be assessed a delinquent transfer penalty based on the date of sale, excluding the days of the temporary waiver period. The attached delinquent transfer penalty calculator is being provided to assist in subtracting the waiver period from the calculation of the delinquent transfer penalty for vehicles sold prior to or during the waiver period. The penalty should be modified on the Sales Tax TTL012 screen based on the amount calculated.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Dealers and Manufacturers
End of Statutory Waivers Due to COVID-19: Processing Vehicle Registration and Title Transactions and Enforcement of Registration

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Enforcement of Registration: Lifting of Waivers Due to COVID-19

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles announced in December of 2020 that the temporary waivers issued by Governor Greg Abbott regarding certain vehicle registration requirements would last through April 14, 2021. The temporary waiver period covers March 16, 2020, through April 14, 2021.

A driver operating a motor vehicle on a Texas public roadway with expired registration after April 14, 2021, is subject to citation by law enforcement and a late registration penalty. 

Thank you,

 

Roland Luna, D. Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Motorist Services
Enforcement of Registration: Lifting of Waivers Due to COVID-19

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eLINC System is back online

The eLINC system is back online. 

The TxDMV regrets the earlier inconvenience. 

 

Source: Motor Carriers
eLINC System is back online

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eLinc System is Offline

The eLinc system is experiencing technical difficulties and is currently offline. 

You may contact Credentialing Services at 1-800-299-1700, option 3 for more information.

The TxDMV regrets the inconvenience.

We will send out a notification when eLinc is back online. 

 

Source: Motor Carriers
eLinc System is Offline

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Correction: RTS – Search by Owner Feature (4/8/2021 @ 10:03AM)

Good morning,

The VIN Look Up feature is currently working. The Search by Owner feature will not be available for the rest of today. This feature should be restored tomorrow.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Correction: RTS – Search by Owner Feature (4/8/2021 @ 10:03AM)

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Update: RTS – Search by Own the Search by Owner/VIN Look Up (4/8/2021 @ 9:48AM)

Good morning,

The Search by Owner/VIN Look Up feature will not be available for the rest of today. This feature should be restored tomorrow.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Update: RTS – Search by Own the Search by Owner/VIN Look Up (4/8/2021 @ 9:48AM)

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