Author Archives: TxDMV

October 2021 Motor Vehicle Title Manual Update

Please review and distribute as appropriate. The latest update to the Motor Vehicle Title Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov. We welcome your feedback and encourage you to email any comments … Continue reading

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October 2021 NMVTIS Guide Update

Please review and distribute as appropriate. The latest update to the NMVTIS Guide (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov. We welcome your feedback and encourage you to email any comments or suggestions … Continue reading

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October 2021 Registration Manual Update

Please review and distribute as appropriate. The latest update to the Motor Vehicle Registration Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov. The department welcomes your feedback and encourages you to email any … Continue reading

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Joint Webinar Reminder

Please review and distribute as appropriate. This is being sent as a friendly reminder that the Texas Department of Motor Vehicles (TxDMV) will host a webinar to provide information on how the Enforcement Division and the Vehicle Titles and Registration … Continue reading

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Resolved: Cognos Reporting Unavailable (10/14/2021 12:30 PM)

Good afternoon, The Cognos system experienced an issue beginning at approximately 12:10PM where reports could not be generated.  Support Staff have since addressed the issue and it was resolved by 12:20PM.  Cognos reporting functionality has been restored. We apologize for … Continue reading

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VTR & Enforcement Divisions – Roles and Responsibilities

To: Tax Assessor-Collector Please review and distribute as appropriate. The Texas Department of Motor Vehicles (TxDMV) strives to continually enhance our partnership with the county tax offices through transparency and communication. As part of this effort, we would like to … Continue reading

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Second Notification: Scheduled TxIRP Maintenance, Friday, Oct. 8, 7 p.m. – midnight

*REMINDER* Important Information: No TxIRP Availability During Maintenance The Texas apportioned registration system, TxIRP, will undergo scheduled maintenance and will be unavailable beginning on Friday, Oct. 8, at 7 p.m. through midnight. We apologize for any inconvenience. For questions, please contact … Continue reading

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Update: Cognos Monthly Funds Report (10/07/2021 01:50 PM)

Good afternoon,   Update to previous notification published on October 4th, 2021. The Cognos Monthly Funds report is currently not including TERP fees. In order to address this issue, please be advised that TxDMV will run a monthly report update … Continue reading

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Scheduled MCCS Maintenance delayed

Important Information: Scheduled MCCS Maintenance Delayed Maintenance for the Motor Carrier Credentialing System (MCCS) that had been scheduled for Thursday, Oct. 7, has been delayed. It will be rescheduled for a future date. For questions, please contact Credentialing Services Office … Continue reading

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Scheduled MCCS Maintenance, Thursday, Oct. 7, 5:15 p.m. – 10:15 p.m.

Important Information: No MCCS Availability During Maintenance The Motor Carrier Credentialing System (MCCS) will undergo scheduled maintenance and will be unavailable beginning on Thursday, Oct. 7, at 5:15 p.m. through 10:15 p.m. We apologize for any inconvenience. For questions, please … Continue reading

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Initial Notification: Scheduled TxIRP Maintenance, Friday, Oct. 8, 7 p.m. – midnight

Important Information: No TxIRP Availability During Maintenance The Texas apportioned registration system, TxIRP, will undergo scheduled maintenance and will be unavailable beginning on Friday, Oct. 8, at 7 p.m. through midnight. We apologize for any inconvenience. For questions, please contact the … Continue reading

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Initial Notification: Cognos Monthly Funds Report (10/04/2021 11:30 AM)

Good morning, The Cognos Monthly Funds report is currently not including TERP fees. In order to address this issue, please be advised that TxDMV has a planned report update scheduled for the evening of Thursday, October 14, 2021.  Please plan … Continue reading

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Resolved: Statewide Network Issues (09/28/2021 4:20 PM)

Good afternoon, The network connectivity issues have now been resolved. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor VehiclesIT Department     Source: Tax Assessor-Collectors Resolved: Statewide Network Issues … Continue reading

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Initial Notification: Statewide Network Issues (09/28/2021 3:55 PM)

Good afternoon, TxDMV is currently experiencing network connectivity issues.  TxDMV staff are currently troubleshooting these network issues.  We will send an update once the network issues have been resolved. We apologize for the inconvenience and any impact on you or … Continue reading

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Resolved: RTS Inventory Action Report & Placard Issuance (09/28/2021 08:12 AM)

Good morning,   The RTS transaction completion issue impacting inventory, placard issuance and the RTS Inventory Action Report has now been resolved. We apologize for any inconvenience caused for you or your customers.   Thank you,   Texas Department of … Continue reading

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Informational: Issue: RTS Inventory Action Report & Placard Issuance (09/27/2021 12:20PM)

Good afternoon,   Current Issue: A RTS transaction completion process is not deleting inventory correctly and is impacting placard issuance, causing the RTS Inventory Action Report to be out of sync. Current Workaround: Counties issuing placards should issue from their … Continue reading

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Performance Quality Recognition Program Application Reminder

Please review and distribute as appropriate. The Texas Department of Motor Vehicles (TxDMV) is currently accepting applications for the Performance Quality Recognition Program.  The deadline for submission is October 31. The TxDMV understands the importance of the services you provide, … Continue reading

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Resolved: Incoming Phonelines 888-368-4689, 877-933-2020 and 800-299-1700 (9/13/2021)

Good morning, The following TxDMV phone numbers are now available: Main Phone number 888-368-4689 or 512-465-3000 Public County/Dealer Line 877-933-2020 or 512-465-4010 Motor Carrier Division number 800-299-1700 We apologize for the inconvenience and any impact on you or your customers. … Continue reading

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Update: Incoming Phonelines 800-299-1700, 888-368-4689 and 877-933-2020 (9/13/2021)

Good morning, The following TxDMV phone numbers are down: Main Phone number 888-368-4689 or 512-465-3000 Public County/Dealer Line 877-933-2020 or 512-465-4010 Motor Carrier Division 800-299-1700 Support staff continue to work to resolve the issue. An update will be sent when … Continue reading

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TxDMV Telephone System Outage

The Texas Department of Motor Vehicle (TxDMV) Motor Carrier Division (MCD) main line (1-800-299-1700) is currently unavailable. Support staff are working to identify and resolve the issue. An update will be sent when phone service is restored. Oversize/Overweight Permits: Motor … Continue reading

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Initial Notification: Incoming Phonelines 800-299-1700, 888-368-4689 and 877-933-2020 (9/13/2021)

Good morning, The following TxDMV phone numbers are down: Main Phone number 888-368-4689 or 512-465-3000 Public County/Dealer Line 877-933-2020 or 512-465-4010 Motor Carrier Division 800-299-1700 Support staff are working to resolve the issue. An update will be sent when phone … Continue reading

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Informational: County Reports: "99 Transaction Reconciliation Report" for Texas by Texas (TxT) Transactions (09/09/2021 1:25PM)

Good afternoon, Based on deployment activities around the recent RTS 10.2.0 Release, some Texas by Texas (TxT) files became corrupt, thereby causing issues with our payment status process.  As a result of these issues, some paid transactions did not correctly … Continue reading

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Customer Service Advisory Committee (CSAC) Meeting

Customer Service Advisory Committee (CSAC) Meeting Friday, September 10, 2021 – 9:00 a.m. This meeting will be held remotely via telephone conference call using the toll free number below. If you have any technical questions about accessing the meeting, please … Continue reading

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Motor Vehicle Industry Regulation Advisory Committee (MVIRAC) Meeting

Motor Vehicle Industry Regulation Advisory Committee (MVIRAC) Meeting Thursday, September 9, 2021 – 9:00 a.m. This meeting will be held remotely via telephone conference call using the toll free number below. If you have any technical questions about accessing the … Continue reading

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Update: RTS/Cognos Ongoing Performance Issues (09/08/2021 1:04 PM)

  Good afternoon, Here is the latest update on the previously reported Cognos performance issues which began yesterday, Tuesday, September 7, 2021. Cognos continues to run slower than normal.  Intermittent performance issues are still being observed.  Cognos Reports are also … Continue reading

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