Author Archives: TxDMV

Resolved: Cognos Unavailable (04/05/2024 @ 10:55 AM)

Good morning, Cognos reports are now available. We apologize for the inconvenience and any impact on you or your customers.   Thank you, Texas Department of Motor Vehicles IT Services Division       Source: Tax Assessor-Collectors Resolved: Cognos Unavailable … Continue reading

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Initial Notification: Cognos Reporting Issue (04/05/2024 @ 9:05 AM)

Good morning, TxDMV IT Support Staff are aware of an issue with Cognos Reporting affecting the following reports: Finance1  Fee Type Funds Report2  Funds Remittance Report3  Week/Month TO Date Fees Report4  Monthly Funds Report5  E-Pay Deposit/Refund Notification Report6  VTR Funds … Continue reading

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RTB 001-24 Title and Registration Procedures for Mini Vehicles

Please review and distribute as appropriate. Registration and Title Bulletin (RTB) #001-24 provides guidance on the titling and registration of mini vehicles. RTB #001-24 is attached.   Thank you, Annette Quintero, DirectorVehicle Titles and Registration DivisionTexas Department of Motor Vehicles … Continue reading

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Resolved: webDEALER Performance Issues (03/28/2024 @ 4:59 PM)

Good afternoon, The webDealer performance issue has been resolved. Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible. Doing this will ensure you always have … Continue reading

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Resolved: RTS Performance Issues and Transactions (03/28/2024 @ 4:58 PM)

Good afternoon, The RTS performance issues where some users could not log in has been resolved. Support staff has implemented a series of “unlocks” to address the RTS user log in issues. If you are a RTS user that did not … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Performance Issues and Transactions (03/28/2024 @ 4:58 PM)

Initial Notification: RTS Performance Issues (03/28/2024 @ 3:00 PM)

Good afternoon, TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in. Support staff are working to resolve the issue.  We will provide an update once the issue is resolved. We apologize for the … Continue reading

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Initial Notification: webDEALER Performance Issues (03/28/2024 @ 3:00 PM)

Good afternoon, Some users have reported that the webDEALER system is experiencing intermittent performance issues.  Support staff are aware and working to resolve the issues.  We apologize for the inconvenience and any impact on you or your customers. As a … Continue reading

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Special Eclipse Size and Weight Permit Route Restrictions for April 8, 2024

Due to the Solar Eclipse on Monday, April 8, 2024, that is expected to cause severe traffic delays, no size/weight permitted travel will be allowed on that day from midnight to midnight in the following counties: [Map] Anderson, Atascosa, Bandera, … Continue reading

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Resolved: webDEALER Performance Issues (03/25/2024 @ 5:30 PM)

Good afternoon, The statewide data center connectivity outage has been resolved. Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible. Doing this will ensure you … Continue reading

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Resolved: RTS Performance Issues (03/25/2024 @ 5:30 PM)

Good afternoon, The statewide data center connectivity outage has been resolved. Thank you, Texas Department of Motor Vehicles IT Services Division           Source: Tax Assessor-Collectors Resolved: RTS Performance Issues (03/25/2024 @ 5:30 PM)

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Update: RTS Performance Issues (03/25/2024 @ 10:22 AM)

Good morning, The Registration and Titling System (RTS) is operational at this time.  The issues experienced this morning were caused by a statewide data center connectivity outage.  This impacted several agencies, including TxDMV.  RTS is now functioning as normal.  However, … Continue reading

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Update: webDEALER Performance Issues (03/25/2024 10:22 AM)

Good morning, The webDealer system is operational at this time. The issues experienced this morning were caused by a statewide data center connectivity outage.  This impacted several agencies, including TxDMV.  webDealer is now functioning as normal.  However, the statewide vendor … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Update: webDEALER Performance Issues (03/25/2024 10:22 AM)

Final Reminder: FY 2024 TxDMV External Customer Satisfaction Survey

The Texas Department of Motor Vehicles (TxDMV) strives to provide premier customer service. If you have already responded to our survey, thank you. If not, the department would appreciate your feedback through a brief online survey that will take approximately … Continue reading

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Initial Notification: webDEALER Performance Issues (03/25/2024 @ 8:52 AM)

Good morning, Some users have reported that the webDEALER system is experiencing intermittent performance issues.  Support staff are aware and working to resolve the issues.  We apologize for the inconvenience and any impact on you or your customers. As a … Continue reading

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Initial Notification: RTS Performance Issues (03/25/2024 @ 8:33 AM)

Good morning, TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in. Support staff are working to resolve the issue.  We will provide an update once the issue is resolved. We apologize for the … Continue reading

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Completed: webDEALER Planned Maintenance (03/22/2024 @ 6:00 PM)

Good morning, The webDEALER planned maintenance was completed as of 1:00 AM this morning,Saturday, 03/23/2024. Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is … Continue reading

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Completed: Scheduled RTS Planned Maintenance (03/22/2024 @ 6:00 PM)

Good morning, The Registration and Titling System (RTS) planned system maintenance was completed as of 1:00 AM this morning, Saturday, March 23, 2024. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor … Continue reading

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Initial Notification: webDealer Scheduled Maintenance (03/22/24 @ 6:00 PM)

Good afternoon, The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled maintenance for the webDealer System starting at 6:00 PM this evening, Friday (03/22/2024), lasting up to 10:00 PM this evening. This maintenance window was planned based on … Continue reading

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Initial Notification: RTS Scheduled Maintenance (03/22/2024 @ 6:00 PM)

Good afternoon, The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled maintenance for the Registration and Title System (RTS) starting at 6:00 PM this evening, Friday (03/22/2024), lasting up to 10:00 PM this evening. This maintenance window was … Continue reading

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RTS Performance Issues (03/18/2024 @ 11:57 AM)

Good morning, TxDMV is aware of reported RTS performance issues where some users were experiencing connection drops from RTS and then could not log back in. The performance issue has since been resolved. How to handle transactions after RTS unlocks … Continue reading

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Completed: Scheduled RTS Planned Maintenance (03/17/2024 @ 9:45 AM)

Good morning, The Registration and Titling System (RTS) planned system maintenance was completed as of 9:45 AM this morning, Sunday, March 17, 2024. The RTS system is now available. We apologize for the inconvenience and any impact on you or your customers. … Continue reading

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Completed: webDEALER Planned Maintenance (03/15/2024 @ 9:09 PM)

Good evening, The webDEALER planned maintenance was completed as of 9:09 PM this evening, Friday, 03/15/2024. Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is … Continue reading

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Reminder: RTS Scheduled Maintenance (03/17/2024 @ 5:00 AM)

Good afternoon, The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduledmaintenance for the Registration and Title System (RTS) starting at 5:00 AM, Sunday (03/17/2024), lasting up to 10:00 AM Sunday morning. During the deployment window, the RTS System … Continue reading

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Reminder: webDealer Planned Maintenance (03/15/24 @ 6:00 PM)

Good afternoon, On Friday, March 15, 2024, the Texas Department of Motor Vehicles (TxDMV) will update the webDealer System starting at 6:00 PM, lasting up to 11:59 PM. During the maintenancewindow, you may experience intermittent network connectivity when accessing thewebDealer … Continue reading

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Initial Notification: RTS Scheduled Maintenance (03/17/2024 @ 5:00 AM)

Good afternoon, The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduledmaintenance for the Registration and Title System (RTS) starting at 5:00 AM, Sunday (03/17/2024), lasting up to 10:00 AM Sunday morning. During the deployment window, the RTS System … Continue reading

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