Author Archives: TxDMV

TxDMV Board Meeting – August 5, 2021

Board Meeting Thursday, August 5, 2021 – 9:00 a.m. THE PUBLIC PHYSICAL LOCATION WITH PRESIDING OFFICER:Texas Department of Motor Vehicles4000 Jackson Ave., Building 1, Lone Star RoomAustin, Texas 78731 Link to Meeting Agenda TxDMV Board, committee, and advisory committee meetings … Continue reading

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Finance and Audit Committee Meeting – August 4, 2021

Finance and Audit Committee MeetingThursday, August 4, 2021 – 2:00 p.m. THE PUBLIC PHYSICAL LOCATION WITH PRESIDING OFFICER:Texas Department of Motor Vehicles4000 Jackson Ave., Building 1, Lone Star RoomAustin, Texas 78731 Link to Meeting Agenda TxDMV Board, committee, and advisory … Continue reading

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Informational Alert: Customers Receiving Fraudulent emails posing as TxDMV (08/02/2021 10:30AM)

  Good morning, The Texas Department of Motor Vehicles (TxDMV) is aware of suspicious emails that are being sent from illegitimate accounts posing as TxDMV staff.  These are phishing emails and an attempt to obtain sensitive information from you.  The … Continue reading

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License Plate Applications Submitted to OpenText for Imaging

Please review and distribute as appropriate. The department’s imaging vendor, OpenText, is now scanning license plate applications and supporting documents. Effective August 2, 2021, you may begin sending all exempt registration, personalized dealer, and qualifying specialty license plate applications ready … Continue reading

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July 30 LMS Transition Reminder

                                                                               Reminder – July 30 –                     Last Day for Registration and Title System (RTS)                                 Training in Articulate Online Please review and distribute as appropriate. Articulate Online will no longer be available after July 30, 2021.  Please plan to complete … Continue reading

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Resolved: RTS – Temporary Permit Issue (7/26/2021 @ 2:05PM)

Good afternoon, The RTS Temporary Permit function is now available. Thank you, Texas Department of Motor Vehicles IT Department        Source: Tax Assessor-Collectors Resolved: RTS – Temporary Permit Issue (7/26/2021 @ 2:05PM)

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Initial Notification: RTS – Temporary Permit Issue (7/26/2021 @ 1:00PM)

Good afternoon, The RTS Temporary Permit function is currently unavailable.  Support staff are working to resolve the issue. An update will be sent as more information becomes available.  We apologize for the inconvenience and any impact on you or your customers. … Continue reading

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Resolved: webDEALER is available (07/21/2021 02:24 PM)

Good afternoon, The webDEALER system is now available.  Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you … Continue reading

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Resolved: RTS is available (07/21/2021 02:24 PM)

Good afternoon, The RTS system is now available. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor VehiclesIT Department         Source: Tax Assessor-Collectors Resolved: RTS is available … Continue reading

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Initial Notification: webDEALER Unavailable (07/21/2021 @ 12:35 PM)

Good afternoon, The webDEALER system is currently unavailable. Support staff are working to resolve the issue.  We will provide updates as we work on the issue and when the issue is resolved. As a reminder, if you are unable to … Continue reading

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Initial Notification: RTS Unavailable (07/21/2021 @ 12:17 PM)

Good afternoon, The RTS system is currently unavailable. Support staff are working to resolve the issue.  We will provide updates as we work on the issue and when the issue is resolved. We apologize for the inconvenience and any impact on … Continue reading

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Security Alert: SCAM NOTIFICATION: Suspicious e-Mails Sent to webDEALER Users (07/16/2021 3:21PM)

  Good afternoon, The Texas Department of Motor Vehicles (TxDMV) has become aware that some webDEALER users have received emails claiming to come from TxDMV. The emails are not from TxDMV. They are sent by cybercriminals attempting to gain access … Continue reading

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July 2021 Motor Vehicle Title Manual Update

Please review and distribute as appropriate. The latest update to the Motor Vehicle Title Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov. We welcome your feedback and encourage you to email any comments … Continue reading

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July 2021 Salvage/Nonrepairable Motor Vehicle Manual Update

Please review and distribute as appropriate. The latest update to the Salvage/Nonrepairable Motor Vehicle Manual (attached) is now available via Registration and Title System workstations and at www.txdmv.gov. We welcome your feedback and encourage you to email any comments or … Continue reading

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Informational: Security Alert: Critical Security Patch 07/14/2021 (after-hours rollout)

  Good afternoon, Please be advised that IT will be rolling out a critical security patch tonight which has been provided by Microsoft.  The patch is intended to fix a critical security vulnerability identified by Microsoft that could allow an … Continue reading

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Welcome to TalentLMS!

Please review and distribute as appropriate.                                                                       Welcome to TalentLMS! On Friday, July 9, 2021, county points-of-contact will be emailed the TalentLMS login credentials for their respective learners (county and full-service deputies). The email will include additional information and … Continue reading

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Resolved: Countywide Report, Substation Summary, Title Package and Batch Inventory Action Report (7/6/2021)

Good morning, The POS Client Batch routines which include Countywide, Substation Summary, Title Package and Batch Inventory Action Report has been completed.   As a reminder, if you were previously unable to run these POS Client Batches, please try again. We … Continue reading

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Initial Notification: Countywide Report, Substation Summary, Title Package and Batch Inventory Action Report (7/6/2021)

Good morning, The POS Client Batch routines which include Countywide, Substation Summary, Title Package and Batch Inventory Action Report did not complete last night. These routines are being rerun this morning and should complete by 10 am. A notification will … Continue reading

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Resolved: Cognos Week-to-Date Funds Reports (7/2/2021 @ 11:32 AM)

Good afternoon, The named reports are available as of 11:32 AM this morning, 7/2/2021. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor VehiclesIT Services Division Source: Tax Assessor-Collectors Resolved: … Continue reading

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Resolved: Incoming Phonelines 888-368-4689, 877-933-2020 and 800-299-1700 (7/2/2021)

Good morning, The following TxDMV phone numbers are now available: Main Phone number 888-368-4689 or 512-465-3000 Public County/Dealer Line 877-933-2020 or 512-465-4010 Motor Carrier Division number 800-299-1700 We apologize for the inconvenience and any impact on you or your customers. … Continue reading

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Initial Notification: Cognos Week-to-Date Funds Reports (7/2/2021 @ 9:16 AM)

  Good morning, The named reports have been delayed due to a failed batch job last night, which was resolved with no issues. This has caused these reports to run and post later than normal. Reports are on track to … Continue reading

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Initial Notification: Incoming Phonelines 888-368-4689 and 877-933-2020 (7/2/2021)

Good morning, The following TxDMV phone numbers are down: Main Phone number 888-368-4689 or 512-465-3000 Public County/Dealer Line 877-933-2020 or 512-465-4010 Support staff are working to resolve the issue. An update will be sent when phone service is restored. We … Continue reading

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Reminder – New LMS Account Request Moratorium July 5-9

Please review and distribute as appropriate.      Reminder – New LMS Account Request Moratorium July 5-9 This is a friendly reminder that we will not be processing any learning management system (LMS) account requests (additions or deletions) during the week … Continue reading

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Training Modules on TalentLMS for Learners and Reporting Administrators Now Available

Please review and distribute as appropriate.     Training Modules on TalentLMS for Learners and Reporting Administrators Now Available In anticipation of our transition to TalentLMS on July 9, there are two new training modules available in the learning management system (LMS).  … Continue reading

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Resolved: Issue: RTS "Hard Stop" transactions (6/30/2021 1:27 PM)

Good afternoon, The RTS transaction authorization issue where transactions for vehicles with “Hard Stops” could not be processed has been resolved.  “Hard Stop” remarks for vehicle processing can now be entered into the RTS system.  We apologize for the inconvenience … Continue reading

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