Category Archives: Tax Assessor-Collectors

Informational: Outstanding Issues from Monday's observed payment processing issues (10/06/2022 @ 5:30 PM)

 Good afternoon, Beginning October 2nd, and continuing through part of the 3rd, many Texas Department of Motor Vehicle (TxDMV) customers experienced payment processing errors with online transactions due to an issue with the vendor-provided payment processing system. This issue was … Continue reading

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Informational: Resolved: Tx.Gov Payment Processing Issues (10/04/2022 @ 5:00 PM)

  Good afternoon, Yesterday, TxDMV became aware of an ongoing issue with Texas.Gov and Texas NIC payment processing systems which lead to some customers experiencing issues on payment screens while processing online renewals (through TXT, IVTRS, Temp Permits).  The payment processing issues alsoimpacted several State Agencies … Continue reading

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Resolved: RTS & MVDI Performance Issues (10/4/2022 1:27 PM)

Good afternoon, The reported issues on RTS and MVDI systems performance have now been resolved. RTS systems users should no longer experience RTS systems performance issues. We apologize for the inconvenience and any impact on you or your customers. Thank … Continue reading

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Initial Notification: RTS & MVDI Performance Issues (10/4/2022 11:40 AM)

Good morning, TxDMV is aware of reported RTS and MVDI systems performance issues. Support staff are working to resolve the issue.  We will provide an update once the issue is resolved. We apologize for the inconvenience and any impact on … Continue reading

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Informational: Update: Tx.Gov Payment Processing Issues (10/03/2022 @ 3:45 PM)

  Good afternoon, TxDMV is aware of an ongoing issue with Texas.Gov and Texas NIC paymentprocessing systems which lead to some customers experiencing issues on payment screens while processing online renewals (through TXT, IVTRS, Temp Permits).  The payment processing issues are … Continue reading

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Informational: Tx.Gov Payment Processing Issues (10/03/2022 @ 11:15 AM)

  Good morning, TxDMV is aware of an ongoing issue with Texas.Gov and Texas NIC paymentprocessing systems which lead to some customers experiencing issues on payment screens while processing online renewals (through TXT, IVTRS, Temp Permits).  The payment processing issues are … Continue reading

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Compliance Services Revised Areas of Oversight

                                                    Compliance Services Revised Areas of Oversight   Dear Tax Assessor-Collector Community, To continue creating efficiencies with our county partners, the Compliance Services Section of the Enforcement Division has realigned the areas of oversight assigned to local compliance … Continue reading

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Completed: webDEALER Planned Maintenance (9/26/2022 10:20 PM)

Good evening, The webDEALER planned maintenance was completed as of 10:43 PM this evening.   Thank you, Texas Department of Motor VehiclesIT Services Division   Source: Tax Assessor-Collectors Completed: webDEALER Planned Maintenance (9/26/2022 10:20 PM)

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Initial Notification: webDEALER Planned Maintenance (9/26/2022 @ 10:00 PM)

        Good afternoon,          An issue has been identified where certified lienholders are not being considered as part of         the “Willing County” validation with SB876 preventing some title transactions from processing … Continue reading

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Resolved: DV Plate Inventory (09/22/2022 @ 8:30 PM)

  Good evening, TxDMV IT Support staff discovered the cause of the earlier reported issue for counties receiving an “Inventory item number computed is invalid.” error message when attempting to process DV plates in the special plates application. We are … Continue reading

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Informational: DV Plate Inventory (09/22/2022 @ 4:05 PM)

  Good afternoon, TxDMV has been made aware of counties receiving an “Inventory item number computed is invalid.” error message when attempting to process DV plates in the special plates application. We have identified the issue and we are working … Continue reading

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Initial Notification: Workstation Weekend Maintenance (09/21/2022 08:15 AM)

Good morning, TxDMV will be conducting scheduled workstation maintenance beginning the eveningof Saturday, September 24, 2022, starting at 8:00 PM lasting up to 10:00 AM on Sunday, September 25, 2022.  Your office has been identified as having some workstations subject to … Continue reading

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Update: New log on procedure for TPWD BRT System (09/19/2022 11:30 AM)

  Good morning,   Over the weekend, TxDMV Support added a new BRT shortcut icon to all RTS workstation public desktops statewide  in order to comply with this TPWD change.    Please see the attached updated instructions for accessing the new internet shortcut … Continue reading

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Reminder: New log on procedure for TPWD BRITS System (09/16/2022 10:50 AM)

Good morning,  Texas Parks and Wildlife (TPWD) has updated their Boat Registration Information and Titling System (BRITS) from the current Remote Desktop Connection protocol (RDP) on your RTS workstation to a new workstation internet shortcut (URL). Over this weekend, TxDMV Support … Continue reading

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Reminder: Workstation Weekend Maintenance (09/16/2022 9:48 AM)

Good morning, TxDMV will be conducting scheduled workstation maintenance beginning the eveningof Saturday, September 17, 2022, starting at 8:00 PM lasting up to 10:00 AM on Sunday, September 18, 2022.  Your office has been identified as having some workstations subject to … Continue reading

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Initial Notification: New log on procedure for TPWD BRITS System (09/15/2022 2:35 PM)

Good afternoon,  Texas Parks and Wildlife (TPWD) has updated their Boat Registration Information and Titling System (BRITS) from the current Remote Desktop Connection protocol (RDP) on your RTS workstation to a new workstation internet shortcut (URL). Over this weekend, TxDMV Support … Continue reading

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Initial Notification: Workstation Weekend Maintenance (09/14/2022 3:20 PM)

Good afternoon, TxDMV will be conducting scheduled workstation maintenance beginning the eveningof Saturday, September 17, 2022, starting at 8:00 PM lasting up to 10:00 AM on Sunday, September 18, 2022.  Your office has been identified as having some workstations subject to … Continue reading

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Adoption of Amended Texas Administrative Code §217.5 and §217.9

Please review and distribute as appropriate. On August 11, 2022, the Texas Department of Motor Vehicles (TxDMV) board adopted amendments to Texas Administrative Code, §217.5, Evidence of Motor Vehicle Ownership, and Texas Administrative Code, §217.9, Bonded Titles. The rules are … Continue reading

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Informational: webDealer "file is damaged" error message (08/25/2022 09:20 AM)

Good morning, TxDMV IT Support is aware that some webDealer users are experiencing a “file is damaged” error message when uploading or opening attachments to title transactions in the webDealer application. Please be aware that this error is not due to a webDealer application … Continue reading

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Reminder Notification: Workstation Weekend Maintenance (08/19/2022 08:00 AM)

Good morning, TxDMV will be conducting scheduled workstation maintenance beginning the eveningof Saturday, August 20, 2022, starting at 8:00 PM lasting up to 10:00 AM on Sunday, August 21, 2022.  Your office has been identified as having some workstations subject to … Continue reading

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Initial Notification: Workstation Weekend Maintenance (08/17/2022 10:00 AM)

Good morning, TxDMV will be conducting scheduled workstation maintenance beginning the eveningof Saturday, August 20, 2022, starting at 8:00 PM lasting up to 10:00 AM on Sunday, August 21, 2022.  Your office has been identified as having some workstations subject to … Continue reading

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Completed: Planned Maintenance: 72-Hour & 144-Hour Permits (08/13/2002 07:40 AM)

Good morning, The planned maintenance work relating to the RTS Point-of-Sale (POS) 72-Hour and 144-Hour permits functionality was completed successfully as of 10:38 PM on Friday evening, August 12, 2022.Update Details:    •  Remove USDOT email verification from the 72hr/144hr web permit    •  … Continue reading

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Planned Maintenance: 72-Hour & 144-Hour Permits (08/12/2002 04:00 PM)

Good afternoon, The Texas Department of Motor Vehicles (TxDMV) is planning system maintenance to address issues relating to the RTS Point-of-Sale (POS) 72-Hour and 144-Hourpermits functionality.  The maintenance is scheduled for this evening, Friday, August 12, 2022, starting at 10:30 PM, … Continue reading

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Reminder Notification: Workstation Weekend Maintenance (08/12/2022 08:45 AM)

Good morning, TxDMV will be conducting scheduled workstation maintenance beginning the eveningof Saturday, August 13, 2022, starting at 8:00 PM lasting up to 10:00 AM on Sunday, August 14, 2022.  Your office has been identified as having some workstations subject to … Continue reading

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Reminder Notification: Workstation Weekend Maintenance (07/29/2022 11:35 AM)

Good morning, TxDMV will be conducting scheduled workstation maintenance beginning the eveningof Saturday, July 30, 2022, starting at 8:00 PM lasting up to 10:00 AM on Sunday, July 31, 2022.  Your office has been identified as having some workstations subject … Continue reading

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