Category Archives: Dealers and Manufacturers

Completed: webDealer Maintenance (06/26/2022 @ 09:00 AM)

Good morning, The Texas Department of Motor Vehicles (TxDMV) has completed planned maintenance of the webDealer System. The webDealer System is now available. Maintenance Window #1 Friday, June 24, 2022, starting at 6:15 PM lasting up to 2:00 AM. Maintenance completed … Continue reading

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Reminder Notification: Planned Maintenance: webDealer (06/24/2022 @ 11:00 AM)

Good afternoon, The Texas Department of Motor Vehicles (TxDMV) will be undertaking planned maintenance of the webDealer System on this upcoming weekend, during the following maintenance windows: Maintenance Window #1 Friday, June 24, 2022, starting at 6:15 PM lasting up to … Continue reading

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Initial Notification: Planned Maintenance: webDealer (06/23/2022 @ 12:55 PM)

Good afternoon, The Texas Department of Motor Vehicles (TxDMV) will be undertaking planned maintenance of the webDealer System on this upcoming weekend, during the following maintenance windows: Maintenance Window #1 Friday, June 24, 2022, starting at 5:00 PM lasting up to … Continue reading

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Completed: webDealer Available (06/17/2022 @ 11:52 PM)

Good evening, The webDealer System maintenance has been completed as of 11:52 PMthis evening, Friday, June 17, 2022. The webDealer System is now available. Please remember that if you used an Internet Down tag, you must enter the information for … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Completed: webDealer Available (06/17/2022 @ 11:52 PM)

Reminder Notification: Planned Maintenance: webDealer (06/17/2022 @ 05:00 PM)

Good morning, The Texas Department of Motor Vehicles (TxDMV) will be undertaking planned maintenance of the webDealer System today, Friday, June 17, 2022, starting at 05:00 PM, lasting up to 10:00 PM.  You may experience intermittent connectivityto the webDealer System … Continue reading

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Initial Notification: Planned Maintenance: webDealer (06/17/2022 @ 05:00 PM)

Good morning, The Texas Department of Motor Vehicles (TxDMV) will be undertaking planned maintenance of the webDealer System on Friday, June 17, 2022, starting at 05:00 PM, lasting up to 10:00 PM.  You may experience intermittent connectivityto the webDealer System … Continue reading

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Completed: webDealer Planned Maintenance (04/29/2022 @ 06:30 PM)

Good evening, The webDealer maintenance work was completed as of 06:30 PM this evening, 04/29/2022.   Thank you, Texas Department of Motor VehiclesIT Department     Source: Dealers and Manufacturers Completed: webDealer Planned Maintenance (04/29/2022 @ 06:30 PM)

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Notification: webDealer Planned Maintenance at 6:00PM today (04/29/2022 @ 5:15 PM)

Good afternoon, TxDMV will be performing maintenance on the webDealer application this evening, Friday,April 29, 2022, starting at 6:00PM, lasting for up to 10 minutes. You may experience intermittent connectivity using the webDealer application during this evening’s maintenance window.   A notification will be … Continue reading

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Completed: webDealer "Payment Completed" update (04/25/2022 @ 10:50 PM)

Good evening, The webDealer maintenance was completed as of 10:45 PM this evening, 04/25/2022. Thank you, Texas Department of Motor Vehicles IT Services Division   Source: Dealers and Manufacturers Completed: webDealer "Payment Completed" update (04/25/2022 @ 10:50 PM)

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Initial Notification: webDealer "Payment Completed" update (04/25/2022 @ 10:30 PM)

Good afternoon, The Texas Department of Motor Vehicles will be undertaking scheduled maintenanceto the webDealer system this evening Monday, April 25th, 2022, starting at 10:30pm, lasting up to 11:00pm. As webDealer users navigate to “Payments Completed” from the “Payments” Menu, the webDealer … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer "Payment Completed" update (04/25/2022 @ 10:30 PM)

Update: webDealer "file is damaged" error message (04/21/2022 7:55AM)

**UPDATE**This message is to update the information in the recommendation section below.  Please note the corrected dpi and file size recommendation.  Sorry for any confusion caused by the previous message.   Good morning, TxDMV IT Support is aware that some … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Update: webDealer "file is damaged" error message (04/21/2022 7:55AM)

Informational: webDealer "file is damaged" error message (04/20/2022 4:06PM)

Good afternoon, TxDMV IT Support is aware that some users are experiencing a “file is damaged” error message when scanning documents as intended attachments to title transactions in webDealer. Please be aware that this error is not due to a … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Informational: webDealer "file is damaged" error message (04/20/2022 4:06PM)

Completed: RTS & webDealer Planned Sunday Mainteance (4/3/2022 @ 9:03 AM)

Good morning, The RTS and webDealer maintenance work was completed as of 8:55 AM this morning, 4/3/2022. Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Completed: RTS & webDealer Planned Sunday Mainteance (4/3/2022 @ 9:03 AM)

Notification: RTS & webDealer Planned Sunday Maintenance (04/01/2022 @ 1:15 PM)

Good afternoon, TxDMV will be performing maintenance on the RTS and webDealer applications on Sunday morning, April 3, 2022, starting at 5:00AM, lasting up to 10:00AM. You may experience intermittent connectivity using the RTS and webDealer applications during this maintenance window.   As … Continue reading

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Resolved: webservice Issue: electronic Title Processing (04/01/2022 @ 1:15 PM)

Good afternoon, Some dealers / Lien Holders reported encountering an issue when processing titles via WebService or Title Data Import, receiving this error message: error.verify.lienholder.  This issue has since been resolved, and was validated via a maintenance fix which was implemented … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Resolved: webservice Issue: electronic Title Processing (04/01/2022 @ 1:15 PM)

Notification: RTS & webDealer Planned Maintenance (03/31/2022 @ 6:00 PM)

Good afternoon, TxDMV will be performing maintenance on the RTS and webDealer applications this evening, starting at 10:30 PM, lasting until 11:30 PM.  You may experience intermittent connectivity (up to 10 minutes) while using the RTS and webDealer applications during … Continue reading

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2022 Temporary Tag Allocations Available in eTAG

The 2022 maximum tag limits are now available in eTAG, the online system used to issue temporary tags. Each temporary tag type has a separate annual maximum tag limit.  Dealers and converters may view temporary tag usage compared to their … Continue reading

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Initial Notification: webservice Issue: electronic Title Processing (03/29/2022 @ 1:45 PM)

Good afternoon, The Texas Department of Motor Vehicles has received reports that some dealers / Lien Holders are encountering an issue when processing titles via WebService or Title Data Import.  Support Staff are working to resolve the issue. You may … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webservice Issue: electronic Title Processing (03/29/2022 @ 1:45 PM)

Resolved: webDEALER/MVDI Issues (3/23/2022 1:34 PM)

Good afternoon, The webDEALER and MVDI systems have been restored to normal functionality. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor VehiclesIT Department       Source: Dealers and Manufacturers … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER/MVDI Issues (3/23/2022 1:34 PM)

Initial Notification: webDEALER /MVDI Issues (03/23/2022 12:55 PM)

Good afternoon, An issue has been reported with the webDEALER system where users are unable to view reports. In addition, the MVDI system will not allow users to lookup vehicles by VIN or plate number. Support staff are working to … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER /MVDI Issues (03/23/2022 12:55 PM)

Completed: eLicensing Release 12.0 (02/27/2022 @ 05:19 AM)

Good morning, The deployment of the eLicensing system updates was completed as of 05:19 AM this morning, 02/27/2022. Thank you, Texas Department of Motor VehiclesIT Department Source: Dealers and Manufacturers Completed: eLicensing Release 12.0 (02/27/2022 @ 05:19 AM)

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Completed: webDEALER Release 12.0 (02/27/2022 @ 05:19 AM)

Good morning, The deployment of the webDEALER system updates was completed as of 05:19 AM this morning, 02/27/2022. Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon … Continue reading

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webDealer 12.0 Addendum (02/25/2022 @ 6:05 PM)

Good afternoon, Over the weekend of February 25, 2022, the Texas Department of Motor Vehicles (TxDMV) will update the webDealer System with Release 12.0 which contains the content summarized below.  Enhancements:  webDealer: Added the Ability for Willing Counties to Process … Continue reading

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Reminder Notification: eLicensing Release 12.0 (02/25/2022 @ 3:25 PM)

Good afternoon, On the weekend of February 25, 2022, the Texas Department of Motor Vehicles (TxDMV) will update the eLicensing System starting at 6:00 PM Saturday (02/26/2022), lasting up to 10:00 AM Sunday (02/27/2022).  During the deployment window, you may experience intermittent … Continue reading

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Reminder Notification: webDEALER Release 12.0 (02/25/2022 @ 3:25 PM)

Good afternoon, On the weekend of February 25, 2022, the Texas Department of Motor Vehicles (TxDMV) will update the webDEALER System starting at 6:00 PM Saturday (02/26/2022), lasting up to 10:00 AM Sunday (02/27/2022).  During the deployment window, you may experience intermittent … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Reminder Notification: webDEALER Release 12.0 (02/25/2022 @ 3:25 PM)