Category Archives: Dealers and Manufacturers

Resolved: Incoming Phonelines 888-368-4689, 877-933-2020 and 800-299-1700 (9/13/2021)

Good morning, The following TxDMV phone numbers are now available: Main Phone number 888-368-4689 or 512-465-3000 Public County/Dealer Line 877-933-2020 or 512-465-4010 Motor Carrier Division number 800-299-1700 We apologize for the inconvenience and any impact on you or your customers. … Continue reading

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Update: Incoming Phonelines 800-299-1700, 888-368-4689 and 877-933-2020 (9/13/2021)

Good morning, The following TxDMV phone numbers are down: Main Phone number 888-368-4689 or 512-465-3000 Public County/Dealer Line 877-933-2020 or 512-465-4010 Motor Carrier Division 800-299-1700 Support staff continue to work to resolve the issue. An update will be sent when … Continue reading

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Initial Notification: Incoming Phonelines 800-299-1700, 888-368-4689 and 877-933-2020 (9/13/2021)

Good morning, The following TxDMV phone numbers are down: Main Phone number 888-368-4689 or 512-465-3000 Public County/Dealer Line 877-933-2020 or 512-465-4010 Motor Carrier Division 800-299-1700 Support staff are working to resolve the issue. An update will be sent when phone … Continue reading

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Customer Service Advisory Committee (CSAC) Meeting

Customer Service Advisory Committee (CSAC) Meeting Friday, September 10, 2021 – 9:00 a.m. This meeting will be held remotely via telephone conference call using the toll free number below. If you have any technical questions about accessing the meeting, please … Continue reading

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Motor Vehicle Industry Regulation Advisory Committee (MVIRAC) Meeting

Motor Vehicle Industry Regulation Advisory Committee (MVIRAC) Meeting Thursday, September 9, 2021 – 9:00 a.m. This meeting will be held remotely via telephone conference call using the toll free number below. If you have any technical questions about accessing the … Continue reading

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SCAM ALERT: Cybersecurity Bulletin – Fraudulent Text Messages (SMiShing) (09/02/2021 4:10PM)

  Good afternoon, Some Texans have received text messages claiming to come from the Texas Department of Motor Vehicles (TxDMV). These messages are not from TxDMV. They are sent by cybercriminals attempting to gain access to your private information. Do … Continue reading

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Completed: webDEALER – Emergency Maintenance (8/30/2021 @ 12:09 PM)

Good afternoon, The webDEALER emergency maintenance was completed as of 12:09 PM this afternoon, 8/30/2021. Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is … Continue reading

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Updated Time: webDEALER – Emergency Maintenance (8/30/2021 @ 12:00 PM)

Good morning, The webDEALER system cannot assign plates, including special plates at this time. The emergency maintenance will be performed at noon today, 8/30/2021). Please log out of your system during this time frame. As a reminder, if you are … Continue reading

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Initial Notification: webDEALER – Emergency Maintenance (8/30/2021 @ 10:00 AM)

Good morning, The webDEALER system cannot assign plates, including special plates at this time. An emergency maintenance will be performed from 10:00 AM until 10:05 this morning (8/30/2021). Please log out of your system during this time frame. As a … Continue reading

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Completed: eLicensing Release 10.2 (8/29/2021 @ 5:20AM)

Good morning, The deployment of the eLicensing system updates were completed as of 5:20 AM this morning, 8/29/2021.   Thank you, Texas Department of Motor Vehicles IT Department       Source: Dealers and Manufacturers Completed: eLicensing Release 10.2 (8/29/2021 @ 5:20AM)

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Update to the Exempt Agency List

Please review and distribute as appropriate. Effective September 1, 2021, Senate Bill 795, enacted by the 87th Legislative Session, amends Transportation Code, Section 721.003(a), to include the Texas Military Department in the list of state agencies that may adopt rules … Continue reading

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Reminder: eLicensing Release 10.2 (8/28/2021 @ 6:00PM)

Good afternoon, On the weekend of August 28, 2021, the Texas Department of Motor Vehicles (TxDMV) will update the eLicensing System starting at 6:00 PM Saturday (8/28/2021), lasting up to 10:00 AM Sunday (8/29/2021).  During the deployment window, you may experience intermittent … Continue reading

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Initial Notification: eLicensing Release 10.2 (8/28/2021 @ 6:00PM)

Good afternoon, On the weekend of August 28, 2021, the Texas Department of Motor Vehicles (TxDMV) will update the eLicensing System starting at 6:00 PM Saturday (8/28/2021), lasting up to 10:00 AM Sunday (8/29/2021).  During the deployment window, you may experience intermittent … Continue reading

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HB3533 Bond Notice Final

House Bill 3533 was passed during the regular 87th legislative session increasing the required surety bond amount for most dealer general distinguishing number (GDN) holders.  Effective September 1, 2021, the security requirement to issue or renew a GDN requires a … Continue reading

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TxDMV Board Meeting – August 5, 2021

Board Meeting Thursday, August 5, 2021 – 9:00 a.m. THE PUBLIC PHYSICAL LOCATION WITH PRESIDING OFFICER:Texas Department of Motor Vehicles4000 Jackson Ave., Building 1, Lone Star RoomAustin, Texas 78731 Link to Meeting Agenda TxDMV Board, committee, and advisory committee meetings … Continue reading

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Finance and Audit Committee Meeting – August 4, 2021

Finance and Audit Committee MeetingThursday, August 4, 2021 – 2:00 p.m. THE PUBLIC PHYSICAL LOCATION WITH PRESIDING OFFICER:Texas Department of Motor Vehicles4000 Jackson Ave., Building 1, Lone Star RoomAustin, Texas 78731 Link to Meeting Agenda TxDMV Board, committee, and advisory … Continue reading

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Informational Alert: Customers Receiving Fraudulent emails posing as TxDMV (08/02/2021 10:30AM)

  Good morning, The Texas Department of Motor Vehicles (TxDMV) is aware of suspicious emails that are being sent from illegitimate accounts posing as TxDMV staff.  These are phishing emails and an attempt to obtain sensitive information from you.  The … Continue reading

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Resolved: webDEALER is available (07/21/2021 02:24 PM)

Good afternoon, The webDEALER system is now available.  Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you … Continue reading

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Initial Notification: webDEALER Unavailable (07/21/2021 @ 12:35 PM)

Good afternoon, The webDEALER system is currently unavailable. Support staff are working to resolve the issue.  We will provide updates as we work on the issue and when the issue is resolved. As a reminder, if you are unable to … Continue reading

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Security Alert: SCAM NOTIFICATION: Suspicious e-Mails Sent to webDEALER Users (07/16/2021 3:21PM)

  Good afternoon, The Texas Department of Motor Vehicles (TxDMV) has become aware that some webDEALER users have received emails claiming to come from TxDMV. The emails are not from TxDMV. They are sent by cybercriminals attempting to gain access … Continue reading

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Resolved: Incoming Phonelines 888-368-4689, 877-933-2020 and 800-299-1700 (7/2/2021)

Good morning, The following TxDMV phone numbers are now available: Main Phone number 888-368-4689 or 512-465-3000 Public County/Dealer Line 877-933-2020 or 512-465-4010 Motor Carrier Division number 800-299-1700 We apologize for the inconvenience and any impact on you or your customers. … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Resolved: Incoming Phonelines 888-368-4689, 877-933-2020 and 800-299-1700 (7/2/2021)

Initial Notification: Incoming Phonelines 888-368-4689 and 877-933-2020 (7/2/2021)

Good morning, The following TxDMV phone numbers are down: Main Phone number 888-368-4689 or 512-465-3000 Public County/Dealer Line 877-933-2020 or 512-465-4010 Support staff are working to resolve the issue. An update will be sent when phone service is restored. We … Continue reading

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TxDMV Seeks Advisory Committee Applicants

The Texas Department of Motor Vehicles (TxDMV) is searching for individuals who would be interested in advising the department on policy issues relating to rulemaking efforts as requested by the board. Because you are a subscriber to our updates, we would like … Continue reading

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Resolved: webDEALER Intermittent issues (6/272021 1:00PM)

Good afternoon, The webDEALER intermittent issues have been resolved. We apologize for the inconvenience and any impact on you or your customers. Please remember that if you used an Internet Down tag, you must enter the information for that tag … Continue reading

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Initial Notification: webDEALER Intermittent issues (6/272021 12:20PM)

Good afternoon, The webDEALER system is currently experiencing intermittent issues.  Support staff are working to resolve the issues.   We will provide updates as we work on the issues and when the issues are resolved. We apologize for the inconvenience and any … Continue reading

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