Category Archives: Dealers and Manufacturers

End of Statutory Waivers Due to COVID-19: Processing Vehicle Registration and Title Transactions and Enforcement of Registration

Please review and distribute as appropriate. The Texas Department of Motor Vehicles announced in December of 2020 that the temporary waivers issued by Governor Greg Abbott regarding certain vehicle registration and titling requirements would last through April 14, 2021. The … Continue reading

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Resolved: TxDMV Call Centers Available (4/5/2021 @ 11:23 AM)

Good morning,   All Texas Department of Motor Vehicles call centers are now available. We apologize for the inconvenience and any impact on you or your customers.   Thank you,   Texas Department of Motor Vehicles IT Department   Source: Dealers and … Continue reading

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Initial Notification: TxDMV Call Centers unavailable (4/5/2021 @ 10:14 AM)

Good morning,   All Texas Department of Motor Vehicles call centers are currently unavailable. Telecommunication support staff are currently working to identify and resolve the issue.    We apologize for the inconvenience and any impact on you or your customers.   … Continue reading

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TxDMV Board Meeting – April 1, 2021

Board Meeting Thursday, April 1, 2021 – 8:00 a.m. via telephone conference call using Webex or the toll free number below. If you have any technical questions about accessing the meeting, please send an email to Board.Tech.Help@txdmv.gov. Instructions for accessing … Continue reading

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Resolved: eLICENSING System Performance Degradation

Good afternoon, The Texas Department of Motor Vehicles vendor Salesforce has resolved the performance issues.    We apologize for any inconvenience. Thank you, Texas Department of Motor VehiclesIT Department     Source: Dealers and Manufacturers Resolved: eLICENSING System Performance Degradation

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Initial Notification: eLICENSING System Performance Degradation

Good afternoon, The Texas Department of Motor Vehicles vendor Salesforce has reported that eLicensing users may be experiencing issues with some functionality that is not available or running at less than optimal performance. Salesforce support staff are working to resolve the issue.  … Continue reading

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Complete: eLicensing Release 10.0.0 (3/20/2021 @ 10:47 PM)

Good evening, The deployment of the eLicensing system updates were completed as of 10:47 PM this evening, 3/20/2021. Thank you, Texas Department of Motor Vehicles IT Department     Source: Dealers and Manufacturers Complete: eLicensing Release 10.0.0 (3/20/2021 @ 10:47 PM)

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Postponed: webDEALER Release 10.0.0

Good afternoon, The webDEALER Release 10.0.0 has been postponed. A communication will be sent when a new date has been scheduled for the release. Thank you,  Texas Department of Motor Vehicles IT Services Division   Source: Dealers and Manufacturers Postponed: … Continue reading

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Reminder: eLicensing Release 10.0.0 (3/20/2021 @ 10:00 PM)

Good afternoon,   The Texas Department of Motor Vehicles (TxDMV) will update the eLicensing system with Release 10.0.0 on Saturday, March 20, 2021 starting at 10:00 PM until 11:00 PM. During the deployment of the 10.0.0 Release you may experience intermittent connectivity … Continue reading

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Initial Notification: webDEALER Release 10.0.0 (3/20/2021 @ 6:00 PM)

  Good afternoon,   The Texas Department of Motor Vehicles (TxDMV) will update the webDEALER system with Release 10.0.0 on Saturday, March 20, 2021 starting at 6:00 PM until Sunday, March 21, 2021 at 6:00 PM. During the deployment of the 10.0.0 … Continue reading

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Reminder: eLicensing Release 10.0.0 (3/12/2021 @ 1:37 PM)

Good afternoon,   The Texas Department of Motor Vehicles (TxDMV) will update the eLicensing system with Release 10.0.0 on Saturday, March 20, 2021 starting at 10:00 PM until 11:00 PM. During the deployment of the 10.0.0 Release you may experience intermittent connectivity … Continue reading

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Resoved: Network Issue (3/10/2021 @ 10:00 AM)

Good morning, The network issues have been resolved.  We apologize for the inconvenience and any impact on you or your customers. Thank you,  Texas Department Of Motor VehiclesIT Services Division       Source: Dealers and Manufacturers Resoved: Network Issue … Continue reading

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Initial Notification: Network Issue (3/10/2021 @ 9:00 AM)

Good morning,  The agency is currently experiencing network issues and working to resolve. An update will be sent by 12:00 PM or as more information becomes available.  Thank you,  Texas Department Of Motor VehiclesIT Services Division       Source: Dealers … Continue reading

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Informational: webDEALER/webSALVAGE (3/5/2021 @ 1:20 PM)

Good afternoon, webDEALERS/webSALVAGE users may experience a slight delay or slowness as a significant number of users attempt to connect and resume processing transactions. If you experience difficulty processing transactions, please try again at a later time. We apologize for … Continue reading

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Informational: webDEALER/webSALVAGE (3/5/2021 @ 12:30 PM)

 Good afternoon, Users experiencing issues with webDEALER/webSALVAGE will need to refresh their browsers due to the emergency maintenance being completed. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles … Continue reading

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Resolved: webDEALER/webSALVAGE Issue (3/5/2021 @ 12:00 PM)

Good afternoon, The webDEALER/webSALVAGE emergency maintenance has been completed. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles IT Division     Source: Dealers and Manufacturers Resolved: webDEALER/webSALVAGE Issue (3/5/2021 … Continue reading

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Correction: Update: webDEALER/webSALVAGE Issue (3/5/2021 @ 9:17 AM)

Good morning, TxDMV continues to perform emergency maintenance on webDEALER/webSALVAGE this morning. A notification will be sent when the system is available.  We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of … Continue reading

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Resolved: webDEALER/webSALVAGE Issue (3/5/2021 @ 9:17 AM)

Good morning, TxDMV continues to perform emergency maintenance on webDEALER/webSALVAGE this morning. A notification will be sent when the system is available.  We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of … Continue reading

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Update: webDEALER/webSALVAGE Issue (3/4/2021 @ 3:20 PM)

  Good afternoon,  TxDMV will need to perform emergency maintenance on webDealer/webSalvage. A notification will be sent when the system is available.  We apologize for the inconvenience and any impact on you or your customers.  Thank you, Texas Department of … Continue reading

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Initial Notification: webDEALER Issue (3/4/2021 @ 10:31 AM)

  Good morning, It has been reported that some webDEALER users are showing a different DBA name in the drop down box. Support staff are working to resolve the issue. We apologize for the inconvenience and any impact on you or … Continue reading

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Complete: RTS Emergency Maintenance (3/1/2021 @ 5:45AM)

Good morning, The RTS emergency maintenance was completed as of 5:45 AM this morning, 3/1/2021. Thank you, Texas Department of Motor Vehicles IT Department     Source: Dealers and Manufacturers Complete: RTS Emergency Maintenance (3/1/2021 @ 5:45AM)

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Complete: eLicensing Release 9.9.2 (2/28/2021 @ 12:15 AM)

Good morning, The deployment of the eLicensing system updates were completed as of 12:15 AM this morning, 2/28/2021. Thank you, Texas Department of Motor Vehicles IT Department     Source: Dealers and Manufacturers Complete: eLicensing Release 9.9.2 (2/28/2021 @ 12:15 AM)

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Resolved: Technical Issues Processing Payments (2/26/2021 @ 3:50PM)

Good afternoon, The TxDMV Data Center Services vendor has resolved the statewide issue that prevented users from processing payments. We apologize for any inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor VehiclesIT Department   … Continue reading

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Update: Technical Issues Processing Payments (2/26/2021 @ 2:35PM)

Good afternoon,  The TxDMV Data Center Services (DCS) vendor is working to resolve statewide technical difficulties that are affecting all state agencies when processing payments. Due to this issue all TxDMV applications and webservices are unable to process payments at this … Continue reading

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Reminder: RTS Emergency Maintenance (2/26/2021 @ 7:00PM)

Good afternoon, Over the weekend of February 26, 2021, TxDMV will need to perform emergency maintenance on RTS. This will impact webDealer/eTAG, webSALVAGE, webSUB, and eTitle. Users may experience intermittent connectivity issues between 7pm Friday, February 26, 2021 and 8am … Continue reading

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