TxDMV Help Desk Changes – November 1, 2018

Please review and distribute as appropriate.

Effective Thursday, Nov. 1, 2018, tax assessor-collector staff will have a new TxDMV Help Desk number to call for technology, funds adjustment, billing or accounts receivable issues. You will be able to reach a live support person faster, without navigating through a menu of options, by calling this dedicated county-only hotline: 512-465-3351.

TxDMV is also enhancing support by moving Help Desk staff into our Consumer Relations Division (CRD), so there will be a greater number of employees trained and available to take calls from county tax offices.

You should continue to contact your TxDMV Regional Service Center (RSC) for issues not related to technology, funds adjustment, billing or accounts receivable.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles