Identified Issues Related to County Closure Transactions

Please review and distribute as appropriate.

Programming changes with the Registration and Title System Release 9.6.1 introduced functionality to allow a county tax office to process transactions on behalf of a closed county tax office by selection of the County Closure checkbox.  The department identified an issue with the batch process for certain transactions with the County Closure checkbox selected.  Additionally, the department is aware of an issue with the “OutofCounty Amounts” section of the COGNOS Funds Remittance Report.

A fix was deployed the evening of May 12, 2020, to correct the batch process issue affecting certain transactions.  The department is in the process of reviewing impacted transactions to determine any necessary resolution.  In addition, the department is actively working to identify the issue with the COGNOS Funds Remittance Report and implement a solution.

Additional communications will be sent as information becomes available.  We apologize for any inconvenience and appreciate your patience as we work through these issues.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.