Initial Notification: MCCS Complaint Entry Issue (08/03/2022 08:10 AM)

Good morning,

Users have reported that the Motor Carrier Credentialing System (MCCS) Complaint
Entry process is currently experiencing issues as follows: 

Users can’t complete the complaint entry process in the external Complaint Entry
System.  Upon entering all complaint information, the system may appear to lag,
eventually displaying the following error message to the user: “500  – Internal
Server Error“.     

While it appears that the complaint is actually accepted into the system, the user
does not receive a confirmation message.  For this reason, some users try to enter
the complaint again, do not receive a confirmation message, resulting in multiple
instances of the same complaint being logged in the Complaint Entry System.  

TxDMV Support Staff are working to resolve the issue.  

We will send an update once the MCCS Complaint Entry issue has been resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you, 

Texas Department of Motor Vehicles
IT Services Division