Initial Notification: webDEALER Intermittent Performance Issues

Please review and distribute as appropriate.

Good morning,

Some users have reported that the webDEALER system is experiencing intermittent performance issues. Support staff are aware and working to resolve the issues. We will provide updates as we work on the issues.

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them.

Internet Down tags are valid for one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Department

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.