Author Archives: TxDMV

New Metal Plate and Inventory Management System (IMS) Training is Available Now!

We are excited to announce Metal Plate Changes & Processes and Inventory Management System (IMS) Training. The live webinar presentations will be on metal plate changes and the new IMS. This training seeks to fully prepare and equip DMV stakeholders … Continue reading

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Distribution of Metal License Plates has begun!

Dear Dealers,  Distribution of metal license plates has begun!  In the coming days, dealers will begin to receive individual emails from the Texas Department of Motor Vehicles (TxDMV) outlining key details related to their initial plate shipment. Each message will … Continue reading

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New 24/7 webDEALER Transaction Specific Short Videos Now Available!/¡BUENAS NOTICIAS! ¡Están disponibles nuevos videos cortos específicos de transacciones webDEALER!

webDEALER transaction specific short videos are now available on the following transactions: How to Process a webDEALER Trailer Transaction How to Process a webDEALER Apportioned Transaction How to Process a webDEALER Off-Highway Transaction The recorded short videos are available 24/7 … Continue reading

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Resolved: Cognos Reports delayed (05/15/2025 @ 10:18 AM)

Good morning, All Cognos reports are now available. We apologize for the inconvenience and any impact on you and your customers. Thank you,   Texas Department of Motor Vehicles IT Services Division             Source: Tax … Continue reading

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Initial Notification: Cognos Reports Delayed (05/15/2025 @ 7:50 AM)

Good morning, Cognos Reporting is delayed for the following reports: Finance1  Fee Type Funds Report2  Funds Remittance Report3  Week/Month TO Date Fees Report4  Monthly Funds Report5  E-Pay Deposit/Refund Notification Report6  VTR Funds Adjustment Report7  Out of County Sales Tax Report8  … Continue reading

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Reminder: RTS Scheduled Maintenance (05/17/2025 @ 6:00 PM)

Good afternoon, The Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenanceon the Registration and Title System (RTS) starting at 6:00 PM Saturday (05/17/2025), lasting up to 10:00 AM Sunday (05/18/2025). During the deployment window, the RTS POS … Continue reading

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Reminder: eLICENSING Release 25.2.2 (05/17/2025 @ 6:00 PM)

Good afternoon, On Saturday, May 17, 2025, the Texas Department of Motor Vehicles (TxDMV) will update the eLICENSING System starting at 6:00 PM Saturday (05/17/2025), lasting up to 10:00 AM (05/18/2025).  During the deployment window, you may experience intermittent connectivity issues … Continue reading

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Informational: RTS Performance Issues and Transactions (05/12/2025 @ 3:38 PM)

Good afternoon, TxDMV is aware of reported RTS connectivity issues and that some RTS users could not log in. If you are a RTS user that did not experience a login issue and/or did not experience anylock out on your … Continue reading

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Resolved: RTS Unavailable (05/12/2025 @ 3:35 PM)

Good afternoon, The issue where some users could not access the RTS system has been resolved. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles IT Services Division   … Continue reading

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Initial Notification: RTS Unavailable (05/12/2025 @ 2:37 PM)

Good afternoon, The Texas Department of Motor Vehicles has received reports that RTS is unavailable for some counties. Support staff are working to resolve the issue.  We apologize for the inconvenience and any impact on you or your customers. Thank … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Unavailable (05/12/2025 @ 2:37 PM)

Initial Notification: eLICENSING Release 25.2.2 (05/17/2025 @ 6:00 PM)

Good afternoon, On Saturday, May 17, 2025, the Texas Department of Motor Vehicles (TxDMV) will update the eLICENSING System starting at 6:00 PM Saturday (05/17/2025), lasting up to 10:00 AM (05/18/2025).  During the deployment window, you may experience intermittent connectivity issues … Continue reading

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Initial Notification: RTS Scheduled Maintenance (05/17/2025 @ 6:00 PM)

Good afternoon, The Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenanceon the Registration and Title System (RTS) starting at 6:00 PM Saturday (05/17/2025), lasting up to 10:00 AM Sunday (05/18/2025). During the deployment window, the RTS POS … Continue reading

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Informational: RTS Performance Issues and Transactions (05/12/2025 @ 10:23 AM)

Good morning, TxDMV is aware of reported RTS connectivity issues and that some RTS users could not log in. If you are a RTS user that did not experience a login issue and/or did not experience anylock out on your … Continue reading

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Resolved: RTS Issue (05/12/2025 @ 10:20 AM)

Good morning, The issue where some users could not access the RTS system has been resolved. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles IT Services Division   … Continue reading

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Initial Notification: RTS Issue (05/12/2025 @ 8:52 AM)

Good morning, The Texas Department of Motor Vehicles has received reports that RTS is unavailable for some counties. Support staff are working to resolve the issue.  We apologize for the inconvenience and any impact on you or your customers. Thank … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Issue (05/12/2025 @ 8:52 AM)

Resolved: Cognos Reports delayed (05/09/2025 @ 10:25 AM)

Good morning, All Cognos reports are now available. We apologize for the inconvenience and any impact on you and your customers. Thank you,   Texas Department of Motor Vehicles IT Services Division             Source: Tax … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Reports delayed (05/09/2025 @ 10:25 AM)

Initial Notification: Cognos Reports Delayed (05/09/2025 @ 8:20 AM)

Good morning, Cognos Reporting is delayed for the following reports: Finance1  Fee Type Funds Report2  Funds Remittance Report3  Week/Month TO Date Fees Report4  Monthly Funds Report5  E-Pay Deposit/Refund Notification Report6  VTR Funds Adjustment Report7  Out of County Sales Tax Report8  … Continue reading

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Resolved: Cognos Reports delayed (05/08/2025 @ 11:15 AM)

Good morning, All Cognos reports are now available. We apologize for the inconvenience and any impact on you and your customers. Thank you,   Texas Department of Motor Vehicles IT Services Division             Source: Tax … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Reports delayed (05/08/2025 @ 11:15 AM)

Initial Notification: Cognos Reports Delayed (05/08/2025 @ 8:05 AM)

Good morning, Cognos Reporting is delayed for the following reports: Finance1  Fee Type Funds Report2  Funds Remittance Report3  Week/Month TO Date Fees Report4  Monthly Funds Report5  E-Pay Deposit/Refund Notification Report6  VTR Funds Adjustment Report7  Out of County Sales Tax Report8  … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Reports Delayed (05/08/2025 @ 8:05 AM)

Resolved: Cognos Reports delayed (05/07/2025 @ 1:40 PM)

Good afternoon, All Cognos reports are now available. We apologize for the inconvenience and any impact on you and your customers. Thank you,   Texas Department of Motor Vehicles IT Services Division             Source: Tax … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Reports delayed (05/07/2025 @ 1:40 PM)

Initial Notification: Cognos Reports Delayed (05/07/2025 @ 8:27 AM)

Good morning, Cognos Reporting is delayed for the following reports: Finance1  Fee Type Funds Report2  Funds Remittance Report3  Week/Month TO Date Fees Report4  Monthly Funds Report5  E-Pay Deposit/Refund Notification Report6  VTR Funds Adjustment Report7  Out of County Sales Tax Report8  … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Reports Delayed (05/07/2025 @ 8:27 AM)

Resolved: RTS Intermittent Slowness (04/29/2025 4:35 PM)

  Good afternoon, The RTS system intermittent slowness issues have been resolved. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles IT Services Division           … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Intermittent Slowness (04/29/2025 4:35 PM)

Initial Notification: RTS Intermittent Slowness (04/29/2025 @ 1:32 PM)

    Good afternoon, The RTS system is experiencing intermittent slowness when processing transactions.  Support staff are aware and working to resolve the issue. We will provide updates as they become available. We apologize for the inconvenience and any impact on you or your customers. … Continue reading

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Resolved: Cognos Unavailable (04/29/2025 @ 10:18 AM)

Good morning, The Cognos system is now available. We apologize for the inconvenience and any impact on you or your customers.   Thank you, Texas Department of Motor Vehicles IT Services Division Source: Tax Assessor-Collectors Resolved: Cognos Unavailable (04/29/2025 @ … Continue reading

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Initial Notification: Cognos Unavailable (04/29/2025 @ 9:42 AM)

Good morning, The Cognos system is currently unavailable. Support Staff are working to resolve the issue. We apologize for the inconvenience and any impact on you or your customers.   Thank you, Texas Department of Motor Vehicles IT Department   … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Unavailable (04/29/2025 @ 9:42 AM)