Author Archives: TxDMV

Good morning, TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in. Support staff has implemented a series of “unlocks” to address the RTS user log in issues. If you are a RTS user … Continue reading →

Good morning, The TxDMV RTS Batch for the night of 07/31/2023 is still processing at this time, including transactions and reporting.  The Data Support Services (DSS) Team is unable to run reporting queries at this time. The Cognos Active Registration Cube, used for … Continue reading →

Good morning,   The TxDMV website is currently down. IT Support Staff are working to resolve the issue. An update will be provided as more information becomes available.   We apologize for the inconvenience and impact on you and your customers.   Thank … Continue reading →

Please review and distribute as appropriate. The latest update to the NMVTIS Guide (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov. We welcome your feedback and encourage you to email any comments or suggestions … Continue reading →

Good afternoon, TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in. Support staff has implemented a series of “unlocks” to address the RTS user log in issues. If you are a RTS user … Continue reading →

Good afternoon, The FileNet issue is now resolved.  The FileNet system is available and restored to normal functionality.. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles IT Services … Continue reading →

Good afternoon, The FileNet System is currently unavailable. Support staff are working to resolve the issue.  We will provide an update once the issue is resolved. We apologize for the inconvenience and any impact on you or your customers. Thank … Continue reading →

Good morning, The RTS system intermittent performance issues have been resolved. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles IT Services Division     Source: Tax Assessor-Collectors Resolved: … Continue reading →

Please review and distribute as appropriate. Good morning, Some users have reported that the webDEALER system is experiencing intermittent performance issues. Support staff are aware and working to resolve the issues. We will provide updates as we work on the issues. We … Continue reading →

Please review and distribute as appropriate. Good morning, Some users have reported that the RTS system is experiencing intermittent performance issues.  Support staff are aware and working to resolve the issues. We will provide updates as they become available. We apologize for … Continue reading →

Good morning, Cognos Reports are now available. We apologize for the inconvenience and any impact on you or your customers.   Thank you, Texas Department of Motor Vehicles IT Services Division     Source: Tax Assessor-Collectors Resolved: Cognos Reports Unavailable … Continue reading →

Good morning, Cognos Reporting is delayed for the following reports: Finance1  Fee Type Funds Report2  Funds Remittance Report3  Week/Month TO Date Fees Report4  Monthly Funds Report5  E-Pay Deposit/Refund Notification Report6  VTR Funds Adjustment Report7  Out of County Sales Tax Report8  … Continue reading →

Good afternoon, The issue with Counties approving and recording payments in webDEALER and the payments associated to those transactions not reflecting on the Payments Completed Page has been resolved. The transactions are now updating in RTS and webDEALER appropriately. IT … Continue reading →

Good morning, Cognos Reports are now available. We apologize for the inconvenience and any impact on you or your customers.   Thank you, Texas Department of Motor Vehicles IT Services Division Source: Tax Assessor-Collectors Resolved: Cognos Reports Unavailable (06/29/2023 @ … Continue reading →

Good morning, Cognos Reporting is delayed for the following reports: Finance1  Fee Type Funds Report2  Funds Remittance Report3  Week/Month TO Date Fees Report4  Monthly Funds Report5  E-Pay Deposit/Refund Notification Report6  VTR Funds Adjustment Report7  Out of County Sales Tax Report8  … Continue reading →

Good afternoon, We continue to work on resolving the payment issue with Counties approving and recording payments in webDEALER and the payments associated to those transactions not reflecting on the Payments Completed page.  The transactions do continue to update to RTS and … Continue reading →

Good afternoon, Counties are approving and recording payments in webDEALER but these paymentsand the associated transactions are not reflecting on the Payments Completed pageas expected. The transactions do continue to update to RTS and reflect as Approvedin webDEALER. While Support … Continue reading →

Good morning, Due to critical system issues which occurred last evening and overnight, the RTS reportgeneration process did experience some downtime, resulting in delayed reporting.In some cases, report generation processes did not run last evening. Here is the current status … Continue reading →

Good morning, Due to critical system issues which occurred last evening and overnight, the Cognos report generation process did experience some downtime.  As a result, the Cognos report generation processes did not run last evening. For today, please be mindful that … Continue reading →

Good afternoon, The RTS System is now available. All customer-facing transactions can now be completed. Reports are delayed.  Further guidance will be provided in a separate communicationabout reports. We apologize for the inconvenience and any impact on you or your … Continue reading →