Initial Notification Issue: webDEALER (08/19/2019 @ 11:25 AM CST)

Good morning,

An issue has been reported with the webDEALER system where users are unable to reset their passwords. Support staff are working to resolve the issue. An update will sent by 1:00 PM (08/19/2019) or as additional information becomes available.

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them.  The tags are valid for one year from the date they are printed.

We apologize for the inconvenience and for any impact on you or your customers.

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 option 2 or 877-933-2020 option 2. TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
IT Services Division