Initial Notification: RTS Release 9.4.0 (08/31/2019 @ 6:00 PM CST)

Good afternoon,

Over the weekend of August 30, 2019, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS) with RTS Release 9.4.0. During the deployment of the RTS Release 9.4.0 you may experience intermittent connectivity issues to the following application:

Starting at 6:00 PM Saturday (08/31/2019) through 6:00 AM CST Sunday (09/01/2019):

• webDEALER/eTAG
• eLicensing

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.  As you know, every dealer is now allowed a minimum of 30 Internet Down tags. If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

Note: A reply to all will be sent when the maintenance is complete. Please contact the TxDMV Customer Service department if you experience system issues after the maintenance has been completed.

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 option 2 or 877-933-2020 option 2. TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
IT Services Division