Good Afternoon,
On Saturday, 02/16/2019, the Department of Information Resources (DIR) will be performing system maintenance that will affect 30 State Agencies, including TxDMV. The duration of the maintenance is scheduled for up to 11 hours, beginning Saturday (02/16/2019) at 07:00 PM Central Time and lasting until Sunday (02/17/2019) 06:00 AM Central Time.
webDEALER/eTAG will be unavailable for up to one (1) hour, starting at 7:00 PM (02/16/2019), followed by intermittent connectivity during the maintenance window.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags. As you know, every dealer is now allowed a minimum of 30 Internet Down tags. If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable. Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible. Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.
Note: A reply to all will be sent when the maintenance is complete. Please contact Customer Service if you experience system issues after the end of the maintenance.
If you would like to speak to a Customer Service Representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM Central Time, Monday through Friday.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
TxDMV Customer Service
Department of Motor Vehicles
(512) 465-3351
Source: Dealers and Manufacturers
Initial Notification: webDEALER/eTAG: DIR Scheduled Maintenance (02/16/2019 @ 07:00 PM Central Time)
