Initial Notification: webDEALER/eTAG Unavailable (06/21/2018 @ 7:30 AM Central Time)

Good morning,

An issue has been identified at the State Data Center which is affecting multiple state agencies. Due to this issue, all TXDMV Information systems are currently unavailable. State Data Center support staff are working to resolve the issue. An update will be sent by noon Central Time (06/21/2018) or as more information becomes available from the State Data Center.

Systems Impacted: All systems below are unavailable: 

• webDEALER
• eTAG

The statewide ticket for this issue is: 185322

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 

Note: A reply to all will be sent when the maintenance is complete. Please contact the Service Desk if you experience system issues after the end of the maintenance.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov